Are you looking for a challenge? That's what we offer! ENGLISH VERSION below Qui sommes-nous : Heidelberg Canada est un partenaire fiable et hautement novateur de l’industrie de l’impression. La marque Heidelberg est synonyme de qualité et de viabilité future depuis plus de 170 ans. Cela signifie que nous sommes une entreprise avec une longue tradition, mais en même temps, nous aidons à définir les tendances futures de notre industrie grâce à des technologies de pointe et des idées commerciales innovantes. Nous sommes dédiés à notre équipement, à notre technologie, à nos associés et à nos clients. Joignez-vous à l’équipe ! Department: Ventes de la région de l’Est Locations: Montreal, Quebec, ou Mississauga, Ontario Pay: Canadian dollars plus bonus Ce que nous recherchons : Inside Sales Representative (bilingue français et anglais) Ce que vous ferez : Recevoir et traiter les commandes des clients en temps opportun Entrez des commandes dans SAP Suivi auprès des clients Mettre à jour les clients sur l’état de la commande en attente Résoudre les problèmes des clients Traiter les retours, les crédits et les débits Fournir un soutien de soutien au répartiteur principal pour la région de l’Est Fournir un soutien de soutien au coordonnateur principal des ventes de pièces dans la région de l’Est Maintenir notre base de données clients dans CRM Autres tâches, selon les besoins Compétences : Solides compétences en gestion de la relation client et en communication Vente interne ou indirecte exceptionnelle de produits commerciaux - reconnu pour ses compétences en matière de vente Capable de travailler en français et en anglais Organisé et détaillé orienté ; suivi solide Capable de gérer dans Salesforce.com et les systèmes de commande des clients Études et expérience : Minimum de 2+ ans d’expérience dans la gestion de la relation client et la vente de produits commerciaux B2B. Diplôme d’études secondaires, plus certificat collégial ou universitaire pertinent Une expérience dans les industries de l’équipement ou des fournitures d’impression serait un avantage. ENGLISH VERSION Who are we: Heidelberg Canada is a reliable and highly innovative partner to the printing industry. The Heidelberg brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! Department: Eastern Region Sales Locations: Montreal, Quebec Or Mississauga, Ontario Pay: Canadian dollars What we are looking for: Inside Sales Representative (Bi-lingual French and English) What you will do: Receiving and processing customer orders in a timely manner Enter orders in SAP Follow up with customers Update customers on backorder status Resolve customer issues Process returns, credits and debits Provide back-up support to the primary Dispatcher for Eastern region Provide back-up support to the primary Parts Sales Coordinator in Eastern region Maintain our customer database in CRM Other duties as required Skills: MUST SPEAK FRENCH as a minimum expectation Strong customer relationship management and communications skills Outstanding inside or indirect selling of commercial products – recognized for selling skills Capable to work in both French and English Organized and detailed oriented; strong follow through Capable of managing in Salesforce.com and customer ordering systems Education and Experience: Minimum 2+ years of experience in customer relationship management and selling B2B commercial products. High School graduate, plus relevant college or university certificate Experience in printing equipment or supplies industries would be an advantage. Why work for HEIDELBERG? HEIDELBERG is a company with a lively history – for over 170 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. Good to know Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case. HEIDELBERG is a company with a lively history – for over 170 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. Have we gained your interest in becoming part of our team? If so, we look forward to receiving your application and meeting you in person. Feel free to apply proactively or for a specific job post. HEIDELBERG, the world leader in sheetfed offset printing, has been a reliable partner with high innovation power for the global printing industry for over 170 years. We aim to grow in our established market segments and explore new business areas. Our motivated and competent teams are a key factor for our future success. HEIDELBERG's values are deeply rooted in our tradition and oriented towards a common future in our culture guiding principles. Diversity is a critical success factor for our future, and we aim to further promote it within our company.
