Explore a career opportunity that deserves your attention!
At Tornatech, our mission is to save lives.
Tornatech is a global leader in the design and manufacturing of fire pump controllers with a strong international presence. From our sales offices in the United States to our production facilities in Belgium and Dubai, our products help safeguard lives in some of the world's most prestigious buildings such as Palm Jumeirah in Dubai and Apple Park in California.
We're also proud to have been named one of Canada's Best Managed Companies since 2021.
Reporting to the Customer Service Manager, the employee will play a key role in the after-sales and customer support process by identifying replacement parts, preparing quotations and processing orders. This position serves as a key liaison between customers, internal teams, and the warehouse, ensuring timely and accurate fulfillment of parts requests.
Benefits
· Temporary job for 1.5 years (with possibility of permanent employment);
· Flexible work schedule (day shift);
· Teleworking (hybrid solution – most of the team works from home);
· New plant since 2018; modern and bright;
· Paid vacation during the holiday season;
· Very active social committee (go-kart, BBQ, corn maze, bowling, draws, gifts and more);
· Micromarket service with quality products and free coffee.
Tasks and responsibilities
· Respond to customer inquiries (mainly by email) regarding replacement parts for fire pump controllers and related equipment.
· Research and identify required replacement parts based on customer information, controller serial numbers, and engineering documentation.
· Prepare and issue accurate and timely quotations for parts, including pricing, availability, and lead times.
· Enter customer purchase orders into the ERP system and ensure all data is accurate and complete.
· Follow up with customers on open quotes, clarify order details, and resolve any issues related to parts availability or pricing.
· Collaborate with technical support, engineering, and production teams when part identification requires in-depth investigation.
· Maintain up-to-date knowledge of Tornatech product lines, part numbers, and system configurations.
· Assist in tracking orders, communicating status updates, and coordinating with the warehouse and shipping departments.
· Participate in continuous improvement initiatives related to parts lookup, quoting, and order entry processes.
Qualifications
· Degree in a technical or administrative field (asset);
· 1 to 2 years' experience in parts coordination, order processing or customer service in a technical or manufacturing environment;
· Strong ability to interpret technical documentation, part numbers and schematics;
· Proficiency in ERP and CRM systems (experience with SAP, Microsoft Dynamics or equivalent is an asset);
· Attention to detail and strong organizational and time management skills;
· Ability to serve customers in Canada and the United States.
