The Amazon Alexa International team in Toronto is looking for a Senior Product
Manager to drive the expansion of new Alexa-powered devices and experiences in
Canada. Interested in new technologies such as artificial intelligence, ambient
computing, and generative AI? Come join us! We’re working hard, having fun, and
making history!
Key job responsibilities
Strategic Leadership:
• Define the long-term strategic vision and roadmap for the Alexa Canada
experience
• Identify market trends, customer needs, and emerging opportunities to drive
the growth and expansion of the Alexa Canada experience.
• Translate the strategic vision into actionable plans and lead cross-functional
teams to execute on priority initiatives.
Product Management and Delivery:
• Own the end-to-end customer experience for the Alexa Canada experience across
Echo, FireTV, and additional endpoints.
• Analyze user feedback, identify gaps, and define feature enhancements to
continuously improve the Alexa Canada experience.
• Track the launch project through every step from the review of the experience,
to the approval of packaging, beta testing review, presentation to the
leadership and finally the launch to our customers
• Oversee the successful delivery of products and experiences to market, working
closely with various stakeholders from technical teams to marketing, business
development, quality assurance, engineering, localization, legal and PR to build
the best experience for your customers.
Business Optimization and Growth:
• Develop and maintain a deep understanding of the market landscape, customer
needs, and competitive dynamics in Canada, across English and French locales
• Partner with Customer Service teams to deeply understand customer experience
and feedback of our users with our products. Articulate and provide input into
feature prioritization and product planning. Own and be the champion for voice
of the customer.
A day in the life
A successful candidate will possess strong technical acumen along with deep
expertise in leading complex projects across multiple teams. You love to dive
deep into the technical detail of a feature to find opportunities to improve its
quality. You thrive in an entrepreneurial environment, not hindered by ambiguity
or competing priorities. You have excellent verbal/written communication skills
and are comfortable talking to Senior Leaders. You are data-driven, highly
analytical and have a strong sense of building the right things for customers.
You are able to drive high-level strategic initiatives, as well as roll up your
sleeves, dig in and get the job done.
About the team
The Alexa Canada team’s mission is to deliver products and services that are
delightful and locally relevant for Canadian customers. We work across an Alexa
International organization, looking to scale Alexa globally, while advocating
for the unique needs of Canadian customers. We work on everything from product
launches and feature expansion, ensuring that we deliver strong Canadian
experiences in both English and French. The Alexa Canada team is an essential
part of helping customers feel that Alexa is a trusted companion in their daily
life and the Product Manager is a key pillar in reaching that goal.
