Company DescriptionFairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality. Why work at Fairmont Waterfront?Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are womenCelebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global communityStrong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change roomsGenerous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining programComprehensive Benefits - through our Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount ProgramExclusive Experiences - One free stay through our Be Our Guest ProgramFull rate of pay of $25.82/hour following 90 days of service*full-time and part-time status colleaguesJob DescriptionSummary of Responsibilities:
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Waterfront a truly memorable affair. Your attention to detail and excellent communication skills as Event Supervisor will empower your team to deliver exceptional service to guests of our group functions.Maintains, enforces, and enhances the Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual with respect to product and delivery and acts as a role model for exceptional performanceMaintains a high level of professionalism in all aspects of job performance, assuming at all times a positive, helpful and supportive attitude towards every guest and colleagueSupervises floor activity, and leads by exampleMaintains strong communication lines to the Event Managers and other Departments within the HotelFully adopts and promotes all Company Health & Safety and Sustainability policies and procedures to ensure a safe and responsible work environmentEnsures targets are met and exceeded towards Meeting Planner Voice of Guest Survey Satisfaction, departmental productivity goals and Colleague Engagement opportunitiesConducts on and off floor Performance Management including conducting colleague performance reviewsOversees and assists with Event Food & Beverage functions giving direction and training to service staffCreates a liaison between the Kitchen leaders/colleagues, Event colleagues and Convenors of a given functionMonitors the Event Porters and Servers to ensure that all work is completed as required and specified on the function contractsAssists the Event Managers as required in office work (i.e. billing, liquor consumption, scheduling, staff assignment, conducting performance reviews etc.) and other duties to be delegated and outlined by the Event ManagersEnsures that all Event equipment is maintained in perfect working conditionPerforms Server/Porter/Bartending/Cashiering duties as requiredWill be required to open or close the Banquet floor as business levels dictatePerforms other related duties as assignedQualificationsPost Secondary Degree in Hospitality or Food and Beverage Management an assetMinimum two years Event Leadership or Serving experience in a Luxury Event/Conference operation comparable to Fairmont WaterfrontMust have strong, proven leadership qualities and excellent communication skillsAbility to delegate tasks to team members and facilitate the completion. Encourages colleagues with positive motivationCompletion of Level 1 or 2 First Aid course is an assetMust be a highly organized individual with the ability to handle a multitude of tasks, while maintaining composure, in an intense ever-changing environmentMust be effective at handling concerns in the work place including anticipating, preventing, identifying and problem solving when necessaryWorking knowledge of Microsoft Office, Sales & Catering OperaAble to lift/move heavy objectsMust be flexible in terms of working hours and available for variety of shifts working fulltimeAdditional InformationCanadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
