JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Guest Services Representative must ensure that every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations, promotional activities and comfort tools; Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service; Interact with shoppers and retailers in a courteous manner; Sell shopping centre gift cards and balance end-of-day sales to transactions; Project a positive attitude over the telephone, and in-person interactions; Develop and maintain strong relationships with retailers and educate them about the centre’s services; Assist guests by providing directions/information, answering mall related questions; Maintain store knowledge about merchandise, price points, sales or special events and be able to offer gift or store suggestions based on the shopper’s needs; Conduct all service functions of the Guest Services kiosk; Assist the Marketing Department with promotional endeavors in the areas of tourism, gift with purchase campaigns, and special events; Be aware of the centre’s Crisis Management Manual and have a clear understanding of Guest Services’ role and areas of responsibility as outlined in the plan; Participates in special projects and assumes other duties and responsibilities as assigned. WHAT WE’RE LOOKING FOR High School education Previous customer service experience preferred; Positive attitude and a strong desire to provide excellent customer service; Must be able to effectively communicate with shoppers, retailers, centre Management, service providers, and all shopping centre personnel; Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism; Strong written and oral communication skills, multilingual skills a plus; Conflict resolution management skills Must be friendly, approachable, proactive and solution focused; With above average computer skills; Flexible and able to work weekends, nights, and holidays. Estimated total compensation for this position: 2,058,420.00 – 20,584.20 CAD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: On-site –Burnaby, BC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
