You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: This is an exciting opportunity to join the Fraud Risk Management team in proactively preventing, detecting, and mitigating fraud risks. Sun Life’s Fraud Risk Management team is an industry leader with focus is on prevention, preparedness, response, and recovery related to fraudulent claims and plan abuse. Reporting to the Vice-President, Operational Risk, the AVP, Fraud Risk Management will lead, develop and execute fraud prevention strategies, ensure effective fraud detection and mitigation, and oversee fraud risk assessments and reporting. The role will also monitor emerging fraud trends, developing policies and procedures, evaluating new tools and processes to enhance detection, reporting on overall Fraud losses and trends. What you will be doing: Own, manage, and evolve fraud prevention strategies including the fraud risk policies and standards to ensure a consistent and appropriate approach in how fraud risk is governed and managed. Provide leadership, clear direction and guidance to the Fraud Risk Management operations teams specifically on the delivery, implementation and execution of the fraud risk framework. Oversee and monitor adherence to fraud risk policies, fraud transaction monitoring, fraud alerts, and investigative procedures. Provide subject matter expertise on Fraud Risk Management, drawing on financial intelligence and law enforcement networks, professional qualifications and experience. Analyze fraud trends, patterns, and emerging risks, developing strategies to counteract fraud threats. Work in collaboration with Business Analytics and IT to develop enhanced reporting and steer the development of data analytics driven fraud screening processes and related investigative practices. Develop strategies to monitor and improve the quality and efficiency of investigative practices including our approach to complex and high risk cases. Ensure investigative processes comply with all applicable Corporate policies and standards (Fraud Risk Management, Operational Risk, Privacy etc.) Solve escalated customer/plan sponsor issues balancing both the needs of the business and the customer avoiding or mitigating broader ramifications including risk to reputation, advisor relationship, customer retention and satisfaction, and legal action. Represent FRM at various risk and compliance committees as required to present investigative results or risk mitigation improvement recommendations. Participate in industry events, conferences, and speaking engagements professionally representing SLF, as it relates to FRM operations/practices. Oversee the development, management and monitoring of the FRM annual budget to ensure alignment with strategic priorities and targets. What you need to succeed: Possess an excellent understanding of Fraud Risk Management, attained by working a minimum of 10+ years in a leadership capacity Proven track record running large FRM team where there is a significant amount of governance and oversight from corporate offices Strategic thinker, ability to see opportunities to develop enhanced processes leading to improved business outcomes Excellent communication (oral and written) skills, Able to handle escalated fraud and claim situations. Strong organizational skills to deal with many client items that routinely need urgent attention and changing business priorities Ability to work in partnership with many related areas to successfully achieve business outcomes Proven influencing skills in the development and leveraging relationships within Operations and across the organization Strong presentation skills required and a demonstrated degree of professionalism Ability to achieve short term goals while maintaining long range vision 10+ years of experience with a bachelor's degree with emphasis in relevant discipline or an equivalent combination of education and experience As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. What’s in it for you? Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives. As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office. We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential. We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 135,000/135 000 - 220,000/220 000 Job Category: Risk Management Posting End Date: 09/06/2025 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers
