Company DescriptionWho We Are:Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionThe Golf Course Ambassador position is the embodiment of the golf experience. You will be the face of The Fairmont Banff Springs at the Point and the 1st tee and on the golf course. This position requires impeccable standards in guest service, organization, care and firmness. You will face a variety of situations and need to be comfortable in facing conflict and confident in resolving situations in the moment using empathy and service excellence. Starting Rate: $18.84 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $20.91.Job Duties Include: Reporting to the Golf Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following:Greet guests and members warmly at the first tee, provide clear directions, explain course rules and amenities, and deliver a personalized start to each round.Oversee tee time management, pace of play, and cart assignments using tools like Tagmarshal, while ensuring safety protocols, wildlife awareness, and daily course conditions are communicated effectively.Engage with guests on-course at least twice per nine holes to enhance the experience, resolve concerns, provide amenities, and share insights about the course, history, and area.Keep tee areas and the course clean and well-stocked, tend to pitch marks, rakes, flags, and range balls, and immediately address any issues or hazards.Track player activity and power cart use, verify payment and membership credentials, and communicate updates with the Pro Shop and Deck team to support smooth operations.QualificationsYour Skills & Qualifications:High School diplomaGolf knowledge is a key assetClass 5 Drivers License and updated drivers abstractPrevious experience in a guest services roleProficient in computer skillsAble to work flexible hours (early morning, evening and occasional split shifts)Ability to deal with high-pressure situations in a fast-paced environmentHighly motivated and guest driven with a proven ability to solve problems and make timely guest
service decisionsDemonstrated exceptional guest service with a passion to continually exceed expectations and
anticipate needsProactive with a demonstrated eye for detail and the ability to manage multiple functionsAdditional InformationJob Perks & Benefits:One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf CoursesVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
