Company DescriptionSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.Job DescriptionReporting to the Manager of Content Operations, the Team Lead supports the daily e-commerce English team. They are responsible to ensure all production needs are met across product categories and Studio locations. The ideal candidate is passionate about operational excellence, has a deep understanding of e-commerce writing and is energized by leading a team of creatives to do their best work. This role requires a highly collaborative style and the ability to influence and motivate others to drive performance results.
Production - 60%Lead and mentor an in-house team of Copywriters and Sub-Editors in the day-to-day delivery of product descriptions that meet production needs, while adhering to strict quality standardsOversee scheduling and logistics for bookings based on knowledge of roster capability and production needsCollaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast. Identify potential capacity and capability risks and recommend contingency plansEstablish SKU assignment on a daily basis, aligning with Studio prioritiesReport on team's overall performance and provide actionable solutions to improve the flow of operations and team productivity?Ensure team adheres to current processes, identifying opportunities for continuous improvement, and propose and create processes and tools to support production operationsSupport the integration and operationalization of new toolsOwn expense tracking and documentation, including socials, hardware, and supplies.Review and approve team expense reports to help ensure compliance with Studio and Financial Planning & Analysis policies Continuous Improvement - 20% Contribute to the implementation of Studio and business initiatives by applying operational best practices, and engage in cross-departmental collaboration with a continuous improvement approachInitiate and develop actionable execution plans to optimize daily operations, productivity and communication Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services People Leadership & Team Development - 20%Support the Manager’s recruitment strategy by screening, interviewing, and onboarding new full time and freelance Copywriters and Sub-EditorsSupport the Manager with the onboarding of new team membersAct as the touchpoint between workers and Business Managers, by coordinating with both parties to ensure that employee needs are met and company goals are achievedSupport in the performance management process for all team members by conducting performance reviews and establish development plansProvide mentorship catalyzing growth through coaching and team buildingEnsure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity QualificationsREQUIREMENTSCollege or Bachelor’s diploma in fashion management or a relevant fieldA minimum of 5-7 years of experience in a fast-paced administrative capacity or related work field, in an environment with an emphasis on scheduling / booking, talent management, and administration work for executive/upper level management1-2 years previous experience in a leadership or management roleProven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processesProficient in Excel, Lucidchart and Google SuiteExcellent written and verbal communication skills in both English with collaborative, team-oriented natureExperience with drafting, documenting, and implementing new proceduresDemonstrated analytical, problem-solving, organizational skillsScrum methodology awareness and previous work in an agile environment is an assetA sense of priority and awareness for high impact meetings, and urgent business needs, and ensures follow-upOpen to working evenings and weekends, as requiredKnowledge of garment construction and e-commerce content production is an asset
SKILLSStrong leadership skillsSolution-oriented mindset and can-do attitude to overcome challengesExperience and desire to develop talentNatural ability to build relationships and to work in a team environmentAbility to thrive in a fast-paced environment and master frequently changing production and project prioritiesDetail-oriented with strong time management and organizational skillsCapacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization
Additional InformationSSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!
