Technical Support Centre (TSC) Co-op Student
Lakeland Networks is looking for a self-motivated, energetic, and responsible student to assist with technical duties and projects related to our fibre-optic Internet network. Reporting to the Director of Information Security and Technology, the Co-op Student will be involved in projects, at an entry level, which will have a focus on core networks supporting Fibre Optic Internet, Voice, and Video. The successful incumbent will work with a team operating and maintaining our fibre optic network equipment, carrier voice platform and IPTV services for a 4-month Fall Term (September – December 2025).
Responsibilities:
Deliver technical support for internet, phone, and television services to both residential and business clients.
Respond to customer inquiries received via email, phone, and chatbots.
Set up new customer services, including internet, phone, and television.
Assist colleagues with task-related issues as they arise.
Accurately document all activities in the company's work order system.
Adapt quickly to changing priorities and organizational requirements.
Support Network Operations team members in troubleshooting, restoration, and root cause analysis.
Assist in refurbishing returned fiber optic network terminals, phones, and television equipment.
Conduct monthly inventory of equipment.
Perform other duties as assigned.
Qualifications:
Currently enrolled in a college or university computer science or networking co-op program.
Excellent verbal and written English language skills for effective communication with clients and team members.
Proven knowledge of incident management in a break/fix environment.
Practical troubleshooting and break/fix experience in Ethernet, single-mode fiber, OTDR, power meter, and light source use are advantageous.
Strong communication, documentation, and organizational skills.
Ability to read, analyze, and interpret detailed technical manuals, diagrams, and engineering documents.
Please submit your application to https://lakelandholding.bamboohr.com/careers by 5 PM on Sunday, June 1st, 2025.
Lakeland Holding Ltd. is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Lakeland Holding Ltd. offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Lakeland Holding Ltd. regarding a job opportunity, please advise prior to the interview if you require accommodation.
We thank all applicants, but only those selected for an interview will be contacted.
