Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWe love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionThe Data Scientist plays a crucial role in supporting Indigo’s data-driven initiatives under the guidance of the Manager, Data Science. This role will be responsible for building, deploying, and optimizing machine learning models and data-driven solutions that support Indigo’s personalization and business strategies. This role will work closely with cross-functional teams to analyze large datasets, generate actionable insights, and improve decision-making through data science and AI applications KEY PERFORMANCE METRICSDemonstrated improvement of product and customer focused business processesTimely and accurate delivery of audience and recommendations for targeted offer executionImprovements in quality and accuracy of product and customer dataHigh independence in managing own day-to-day work deliverablesCollaboration with internal partners on to drive data literacy and understandingContribution to driving overall data enablement strategy.KEY ACCOUNTABILITIESFunctionalDevelop and deploy machine learning models for customer insights, personalization, and operational optimizationDesign and implement customer segmentation strategies to enhance marketing and merchandising initiativesLeverage data science techniques to analyze large datasets and uncover meaningful business insightsCollaborate with teams across digital marketing, loyalty, merchandising, and e-commerce to integrate AI-driven solutionsOptimize predictive models for scalability, accuracy, and real-time deploymentUtilize Power BI or Tableau to build compelling dashboards and reports that drive data-informed decisionsStay up to date with advancements in AI, machine learning, and Gen-AI applications.Ensure proper documentation of methodologies, models, and insights for knowledge retention and reproducibilityPeopleWork collaboratively with cross-functional teams to ensure alignment on data-driven initiativesContribute to knowledge-sharing sessions and mentorship within the data teamShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfActively seek feedback from peers and stakeholders to refine models and analysesEncourage others to freely share their point of view and be open to feedbackCulturalSupport the implementation and enhancement of data science methodologies across the organizationContribute to the development and utilization of Indigo’s data language and ensure its integration into business processesModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and/or the organizationSCOPEReports to: Manager, Data ScienceKEY RELATIONSHIPSInternal:LoyaltyEmail MarketingPerformance MarketingData EngineeringData ScienceITQualificationsWork Experience / Education / CertificationsUniversity’s (master’s is preferred) degree in statistics, mathematics, economics, data science, or computer science, or a related field3+ years of demonstrated experience in data science, AI, machine learning, or advanced analytics, with experience leading end-to-end projects preferably in the retail sectorExtensive experience linking and analyzing large datasetsExperience developing and deploying predictive ML/AI models in a business settingProven ability and experience analyzing customer data for actionable business insightProven experience with NLP and/or Gen-AICompetencies / Skills / AttributesStrong programming skills in Python, SQL and Spark, with experience using libraries such as Pandas, Numpy, scikit-learn, TensorFlow, PyTorch, and KerasProficiency in Power BI or Tableau for data visualization, reporting, and storytellingExperience with LLMs, fine-tuning, and Transformer model development, with familiarity with industry trends and open-source platformsDemonstrated expertise in building predictive ML/AI algorithms (supervised and unsupervised) and recommendation systemsFamiliarity with cloud-based data platforms, such as Snowflake, is highly valuedProficiency in Git and version control, and experience with MLOps practices is a bonusPassion for leveraging data science to enhance customer experience and business performanceEffective communication skills that include excellent written, oral, and presentation abilitiesDemonstrated time management skills: the ability to organize and prioritize work to manage timelines and meet defined deadlines in a fast-paced work environmentDedication to exceed performance expectations and approaches work with a sense of urgency and passionPassionate about the Indigo brand Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. WELCOME HOME
