Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Consultant The Sales Consultant develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools. Specific responsibilities include (but are not limited to) the following: Sell the entire store and wardrobe customers from head to toe Develop long term customer relationships by engaging customer Cultivate new customers and introduce to Holt Renfrew Keep abreast of fashion and style trends and translate this information into advice for clients Focus on the customer – who they are, what they like/dislike, determine needs and preferences, etc. Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs Perform floor recovery, visual merchandising, price change, and related sales support tasks Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: Proven ability to exceed sales targets Knowledgeable of wardrobing and styling techniques Expertise in establishing customer relationships which translate into sales; is empathetic Skilled at the emotional aspects of a sale; connects with customers and leverages relationships Highly collaborative; working with and through others in a team-oriented environment Entrepreneurial, competitive, self confident, and self-motivated Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of three or more years experience in a commission sales environment Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients conseiller(ère)-expert(e) à la vente Afin d’offrir un service extraordinaire, chaque conseiller(ère)-expert(e) à la vente doit avoir les compétences nécessaires en ce qui concerne les produits dans son rayon d’attache ainsi que partout en magasin. Il(elle) a l’ambition de réaliser des ventes d’au moins 1 million $ par an et sera rémunéré(e) entièrement par ses commissions, représentant des gains potentiellement illimités. Lorsqu’il(elle) réalise des ventes annuelles de 1 million $, le(la) conseiller(ère)-expert(e) à la vente reçoit des outils supplémentaires de développement de la clientèle dont un ANP ainsi qu’une indemnité annuelle afin de procurer des expériences uniques à sa clientèle. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter : Vend tous les articles du magasin et habille les clients de la tête aux pieds Développe des relations à long-terme avec les clients en établissant un dialogue avec eux Déniche de nouveaux clients et les introduit à l’univers de Holt Renfrew Se tient au courant des tendances en fait de style et de mode, et transforme cette information en conseils pour la clientèle Met l’accent sur le client – qui est-il? qu’aime-t-il-déteste-t-il? ses besoins et ses préférences? Etc. Démontre ses compétences inhérentes aux produits et au style, plus particulièrement la façon dont elles permettront de satisfaire aux besoins du client Réapprovisionne le stock en rayon; effectue le marchandisage visuel, des changements de prix ainsi que des tâches de soutien aux ventes connexes Observe toutes les politiques et exigences en matière de santé et sécurité Réalise d’autres tâches qui lui sont assignées Le(la) candidat(e) idéale) possède : La capacité éprouvée à dépasser les objectifs de ventes La connaissance des techniques d’élaboration de garde-robe et de stylisme L’acuité à établir des relations avec les clients qui se traduisent par des ventes; est empathique Une habileté à gérer les aspects émotionnels inhérents à la vente; établit des liens avec la clientèle et met à profit ses relations Une attitude hautement collaborative; aime travailler avec les autres et par leur entremise dans un environnement axé sur le travail d’équipe Un esprit entrepreneurial, concurrentiel, confiant et automotivé La capacité de travailler dans un environnement évoluant rapidement qui nécessite un haut niveau d’habiletés multitâches avec un minimum de supervision L’habileté à composer avec un horaire variable dépendant des besoins du client, qui comprend les soirs, les week-ends et les congés Au moins 3 ans d’expérience dans un environnement de vente à la commission De l’expérience antérieure dans l’industrie de la vente au détail de luxe de préférence L’évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l’embauche : This role is 100% commission based. At Holts we strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est basé à 100 % sur la commission. Chez Holt, nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
