Drive for Excellence
Genesis Niagara is the number one Genesis distributor in Canada. We are growing and we are looking for an individual to join our growing team.
Genesis Niagara is looking for a Service Administrator to join their dynamic team! This position is a great opportunity to get started in automotive service and grow into a service advisor.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
Address all customer inquiries via phone calls and emails related to the service department
Project a positive attitude for the benefit of our customers and fellow employees
Utilize systems and procedures to deliver exceptional customer service in all interactions
Schedule service appointments for client vehicles in a courteous and efficient manner
Correspond with clients to confirm service appointments, confirming time, date and transportation needs
Organize the appointment schedule and keep it up-to-date
Execute tasks in a fast-paced environment with multiple deadlines
Confirm service appointments (time and date) and transportation needs with clients
Ability to execute tasks and work with minimal supervision
Ability to work in adherence to company safety standards at all times
Comply with all company policies, standards and procedures
Other duties as required by management
What do you need to succeed?
2 years of customer service experience required
1 year of automotive experience or equivalent is preferred
Must have a valid Ontario Driver's License and good driving record
Ability to navigate and utilize computers at an advanced level
Possess exceptional interpersonal skills
Outstanding verbal and written communication skills
Work well under pressure in a fast-paced environment
Must be reliable and able to work productively with minimal supervision
Quick thinking to provide creative solutions that address customers' needs and concerns
Ability to work flexible hours and work around a changing schedule
What’s in it for you?
Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!
This compensation range will be based on knowledge and experience
Job Type: Full Time - Permanent
Compensation: $21 - 23 per hour
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
