Job Description: As a Field Technician at Grey Owl, you will be the frontline hero for our clients, ensuring their technology runs smoothly and efficiently. You will diagnose and resolve technical issues, provide excellent customer support, and gain hands-on experience working with a variety of IT environments. This is your chance to launch your career in a fast-paced, high-energy environment where every day brings new challenges and opportunities to grow. Perks: Competitive pay & a Comprehensive Benefits Package. Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance. Annual Education Allowance Generous Referral Program Fun & collaborative company culture with lots of team building events Local discounts to restaurants, clothing stores, personal training, and more Free access to a fully equipped gym Friends and Family rates for hospitality brands. What You Will Do: Provide on-site and remote tier 1 technical support to clients for desktops, laptops, printers, mobile devices, and basic networking issues. Troubleshoot and resolve basic technical issues related to hardware, software, and networking with precision and efficiency. Escalate complex issues to Tier 2 and Tier 3 support teams while maintaining excellent communication with the client. Document customer interactions, solutions, and troubleshooting steps accurately in the ticketing system. Assist with user account setups, password resets, software installations, and system configurations. Install, configure, and maintain hardware and software at client sites. Provide clear, friendly, and professional customer service, ensuring each client feels valued and supported. Follow up with clients to ensure their issues are fully resolved and provide additional guidance where necessary. Stay up to date with the latest industry trends, tools, and best practices to continually improve your technical expertise. Collaborate with your teammates to enhance service delivery and share knowledge. Travel to client sites as needed What You Bring: Recent graduate with a degree in Information Technology, Computer Science, or a related field. Valid driver’s license and reliable transportation A passion for technology and IT support with a desire to build a career in the field. Strong problem-solving skills with an analytical mindset. Basic understanding of Windows and macOS operating systems. Knowledge of networking fundamentals (DNS, DHCP, TCP/IP) is a plus. Excellent communication and interpersonal skills with a customer-first mindset. Ability to multitask and adapt in a fast-paced environment. Eager to learn, take initiative, and grow within a professional IT setting. Certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous but not required. About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Salary Range: $55,000 - $65,000 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni please contact Daryl Kerrey – recruiting@onni.com, and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.
