Company: ClaimsPro LP Branch Manager, HYBRID, Full-Time (Abbotsford, BC) Job Description Overview ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. Why should you consider a career with ClaimsPro? You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software. As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas. Your workload is balanced and you will be compensated for your billable hours. You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage. Want to learn more? Visit www.scm.ca or www.claimspro.ca. Job Responsibilities: This is a hybrid role that involves production with handling of files. Financial Management Responsible for the management of direct reports billings and maintaining the level of interims as per company standards Responsible for revenue contributions and EBITDA/margins Responsible for the management and assist in the collection of account receivables File Quality / Customer Service In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards Handle insured and client complaints, monitor and ensure resolutions reached Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency Review fees for accuracy and quality Technical Expertise and Support Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, subrogation, liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims Adjuster Production Manage budgeted revenue expectations in conjunction with individual adjuster production Works with Supervisor, Administrative Support to coordinate effective file support for adjusters Employee Development Prepare and discuss performance reviews with staff members Provides guidance and feedback regarding performance Support technical training and other development requirements Coordinate and facilitate staff meeting on a regular basis In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports Resource Management Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team Responsible for the recruitment and selection of staff Business Development Responsible for meeting business development objectives as set out by the Corporation Other Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends Special projects as assigned by management Responsible for the communication of corporate policies and ensuring compliance Provides file review feedback and in some cases direction on file completion Qualifications & Experience University degree/college diploma preferred or equivalent business experience. CIP / FCIP designation or actively pursuing and/or nearing completion of same. Minimum of 10 years claims adjusting experience with experience at the management level Field Claims adjusting experience required Property Claims adjusting experience required Proficient with MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer) Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner Advanced communication skills including: Effective written skills including those of a technical nature Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning. Competencies Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus Leadership skills - the ability to lead people effectively Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion Determination – the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives. Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible. Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance. Must reside in Abbotsford and able to attend the office on a regular basis. SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates. SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more: https://lnkd.in/gp3Pu2bN [lnkd.in]/SCM Services d’assurances (SCM), un important fournisseur nord-américain de services d'assurance et de gestion des risques, a annoncé aujourd'hui qu’il a remporté un Prix de la meilleure culture de Kudos. https://lnkd.in/gUr8eV2C [lnkd.in Kudos-Winner-Culture-Innovator-2024/Kudos-Culture-Dentrepreise-Innovateur 2024 In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience! Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. À propos de nous Dans le monde en évolution rapide des services de gestion des risques, SCM Services d’assurances s’est distinguée comme chef de file en matière d’innovation et d’excellence. En tant que le plus grand fournisseur privé de services d’assurance au Canada, notre position à l’avant-garde de l’industrie a été rendue possible par la qualité de notre personnel et l’ampleur de ses capacités techniques. Nous recrutons, formons, éduquons et soutenons les meilleurs et les plus brillants et nous leur donnons les moyens, les outils et la technologie dont ils ont besoin pour fournir aux clients la meilleure qualité de service. Notre engagement ferme envers l’apprentissage continu anime toutes les branches de notre organisation et contribue à notre succès. Nous travaillons avec passion et dévouement, et nous ne compromettons jamais notre quête de l’excellence. Venez partager l’expérience de SCM ! Note: SCM Services d'assurances et ses sociétés affiliées accueillent et encouragent les candidatures de personnes à mobilité réduite. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.
