Company DescriptionRecognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.Job DescriptionWhat is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of $20.65 - $23.60What you will be doing: Acknowledges guests and visitors and greets incoming and outgoing guests by nameEscorts the guest and identifies the safety and security features of the hotel, while ensuring that each guestis treated with the highest level of guest service and professionalismTransports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guestExplains the features and functions of the room to guest, ensuring that all equipment is functioning properlyTags and marks luggage for business, leisure, and tour guests. Records and stores luggage and deliveries efficiently and accuratelyResponds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is takenAssists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisisEnsures that only registered guests and patrons use the Reception LobbyAnswers internal and external telephone calls with the highest level of professionalism and serviceOther duties as assignedQualificationsYour experience and skills include:A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of such recent experience.A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)Comprehensive and current knowledge of local attractions, events, restaurants and transportation informationImpeccable grooming and presentationDemonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship buildingAbility to provide excellent service and exceed expectationsProven ability to solve problems and make decisions in a personable mannerProficient in English language, both verbal and writtenMust be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm Must be available to work flexible hours including overnight shiftsMust be comfortable wearing a Bluetooth ear pieceExcellent knowledge of surrounding area is an assetWorking outdoors in all weather conditions, including heat, cold, rain and snowAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walking, Frequent bending and kneeling, Frequent carrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
