We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass in Canada with many locations. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Full time, permanent employment position 5 days a week.
Requirement:
The candidate is required to work under pressure, be multi-task, have problem solving experience and great customer service skills and experience. Have the ability to learn fast and to have very great organizational skills. Patience and personal suitability is accountant for in the hiring process. Some weekend work might be required.
Are you great at customer service? Do you like helping people? Are you able to be patient and compassionate while helping people deal with break ins, vandalism and other emergency situations-- or simply when they have a rough day? Do you thrive in a fast paced environment where there is always something new to learn and to deal with? If so, this is the job for you. We are looking for a positive, energetic, courageous, cheerful and a team player individual to join our team. We strongly believe in a positive work environment to excel and provide the best results. If you are such an individual and have the same positive values our team is a best fit for you.
PLEASE DO NOT CALL TERESA FOR AN INTERVIEW! Certain job platforms send an AUTOMATIC reply stating to contact Teresa for an interview. Please DISREGARD this automated message. You will be personally contacted by the MANAGER if selected for an interview, once all the resumes have been reviewed. Thank you for your co-operation.
Job Description:
Leading A Team Of Admin Staff and Techs
Organizing and Planning Jobs, Daily, Weekly, Monthly Tasks and Schedules
Dealing with Vendors, Marketing, and Budgeting and legal Concerns
Hiring and Training New Staff
Answer all incoming phone calls, and return missed calls within 10 minutes whenever possible
Schedule quotes and installations for technicians
Provide quotes, take orders, do follow up calls, order supplies, and glass products
Quote basic glass services and automotive glass services
Ensure all emails are responded to in a timely and appropriate manner
Sell flat glass services to customers, when necessary
Order custom glass units, process orders, take payments, make invoices
Perform other duties as needed which may include cross-training in related positions,
Filing, and organizing, general cleaning
Ensure all invoices, orders and quotes are correctly entered in our scheduling software
Respond to customer complaints, requests
Attend to walk in clients and provide them with quotes, other related glass services
All other related tasks, jobs and duties related to this position and tasks that will come up for running the operation of the company
Data Entry and Book Keeping Skills are assets.
Job Requirements:
5 Years of Experience as Office Administrator
Have Strong Sales, Customer Service and Phone Skills
Self - Reliant and Strong Leadership Skills
Ability to lead a team of techs and admin staff
Ability to manage priorities and problem solve
Excellent Organizational and Planning day to day and large projects
Ability to work in fast paced environment
Ability to work under pressure, and self-reliant
Able to focus in a chaotic environment
Attention to detail
Have strong desire and ambition for growth and higher achievements
Able to follow multi-step instructions
Quick learner
Prior experience in the auto and/or flat glass industry is an asset
Computer literate, with working knowledge of word processing, business software and spreadsheet applications, high typing speeds
Excellent communication skills
Must be efficient with good organizational and time management skills
Office Administrator Diploma -- Minimum High School education required with 7 years of administrator work experience.
Must be fluent in English and have Canadian work experience
The Candidate will be assessed for leadership position if she/he shows the potential for future. Your success story and evidence in Management will be taken into consideration in the hiring process
