Company DescriptionCustomer Service | Head Office Our company is growing and we are looking for individuals who strive to be part of a team where delivering exceptional customer service is their passion! It is a full time Customer Service Agent position in the Customer Care Department. Job DescriptionResponsibilities:Deliver exceptional after sale service to our customers via various communication channels: email, chat, and phone call in our service centerProcess returns, exchanges, and refund requestsRespond to inquiries about our products, services, the process of purchasing online, and their order statusRespond to customer feedback and deliver exceptional after sale serviceReplace the receptionist as needed QualificationsExcellent verbal and written skills both in English and FrenchResourcefulness, creativity and curiosity in troubleshooting and resolving customer issuesPassion, accountability and leadership in pursuit of customer service excellenceCritical thinking skills and a willingness to put yourself in the shoes of the customer (internal and external)Team player, positive attitude and excellent listening skillsEnjoys working in a fast-paced environmentAbility to multi-task and handle pressure easilyTech-savvy, knowledge of Zendesk and Magento an asset2-3 years previous professional experience in office workAdditional InformationWe offer:Work/family balanceHybrid working modePositive and stimulating environmentHuman and family oriented company cultureOpportunities for growth within the organizationEmployee discount on all Linen Chest productsGroup insurance program (medical and dental)Lucrative referral program ($1,000)Free on-site parkingAccessible by public transportation Location: Head office, LavalPlease note that this is a full time position, we do not have any part time positions availableCome and have a career within the large Linen Chest family!
