Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionAs the Global Key Account Manager, you will be responsible for driving and generating opportunities for revenue growth within assigned global accounts that are consistent with preset SGS global key account initiatives and strategies. Large global accounts (ie Walmart, Target). Has 1 or no direct reports. The main person of contact with the assigned client.? In conjunction with the business strategy, develop a global account strategy and translate it into pragmatic action plans and coordinate? Provide the initial point of contact to the client, and facilitate effective coordination of job orders, inquiries, and technical exchanges between SGS affiliates, offices, and personnel involved in the execution of the contract.? Maximize existing revenue potential by networking with decision-makers within the account. ? Attend regular meetings with the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, and delivery of invoices and reports.? Monitor all communications, including Direct Reports, with the account, updates, reports, and invoices to ensure compliance with account requirements (timeliness, correctness, responsiveness).? Take full responsibility for global agreements and contracts in place.? Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames.? Ensure that technical and commercial procedures are communicated correctly within execution affiliates.? Establish and monitor performance against key performance indicators, service level agreement requirements, if applicable, and financial targets.? Monitor customer satisfaction and react as necessary.? Continuously monitor revenue trends to determine areas of weakness and take appropriate actions.? Within the scope of the account, review and modify policies and procedures as appropriate. ? Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship.? Take full responsibility for claim management.? Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group.? Investigate new opportunities with the account for the Business Line or other SGS Business Lines.? Provide continuous education, information, technical assistance, and backup to SGS offices involved in account activities. ? Be abreast of all client activities, external market developments, relevant legislation, and competitor activity (in general and especially concerning the account), to ensure SGS remains the service provider of choice.? Regularly chase up outstanding invoices and monitor DSO.? Regularly report to Management or any other relevant team on global account status and issues.? Maintain knowledge of the SGS Group network and servicesQualificationsBachelor’s degree or equivalent Required? Educational background in Analytical Sciences, Engineering or Business relevant education Required? 5 years experience in account management, customer services or other relevant experience for the position with a successful track record Required? Minimum of 2 years experience in the industry for the relevant business unit (CPCH, EE, HL, or SL) Required? Experience in international / multi-cultural environments RequiredAdditional InformationSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
