Company DescriptionMUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.Job DescriptionReporting to the Associate Director, Investor Operations, a list of your responsibilities will include:Support the quality control review process of daily deliverables following company and department policies and procedures relating to investor registration, dealing, reporting and cashBe a main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within Service level agreements, escalate any client or deliverable issues where required and appropriateRespond to queries from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard, and provide assistance and guidance to the team members in query responsesThrough experience, provide guidance to colleagues within the team in daily tasks, processes and deliverablesParticipate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team cultureSupport management in department initiatives, projects, risk mitigationSupport and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and HonestyQualificationsDiploma or Bachelor's degree in a business related field preferred or relevant experience0-2 years experience in financial services, fund administration, asset management, banking or client serviceKnowledge of Investor Services processes and related functionalities an assetExisting client/customer service experience would be idealComputer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset.?Additional InformationAt MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.MUFG is an equal opportunity employer.
