About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Assistant Guest Services Manager that shares our passion for excellence and who infuses enthusiasm into everything they do! About the role: The Assistant Manager, Guest Services forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotels/resorts. All luggage coordination, transportation arrangements, guest parking are all supervised by this manager. The Assistant Manager, Guest Services oversees all aspects of the Guest Services department including interviewing and training staff, coordinating the internal lobby lizard program, coordinating the curbside check in program, and demonstrating a high visibility within the lobby area. The Guest Services Manager represents the local hotel management and ensures that vehicles, cars and other guests belongings are safely stored and handled. The Assistant Manager, Guest Service is a liaison between other rooms departments and hotel operations. What you will bring: We are looking for individuals who have a solid knowledge of hotel operations, have creativity and flair, a strong business and work ethic and people skills. Applicants are required to have three to five years experience with diversity of Rooms positions. A degree in Hospitality is preferable, however, not essential if applicants have previous relevant work experience. Knowledge of foreign languages would be helpful. Additional preferred qualifications & skills 2 years previous managerial or Supervisory Front Desk/Guest Service experience in a fast paced luxury Hotel operation Computer proficiency, especially in Microsoft Word, Excel, and Outlook Previous experience with OPERA PMS and HotSOS Excellent written and verbal communication in English Additional language a definite asset for career growth Completion of Post Secondary Education in Hospitality or related field. What we offer: Paid time off, including vacation days, management holiday days, and sick days Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide Complimentary meal per shift in our employee dining room, OASIS Complimentary dry cleaning of business clothes Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more! We look forward to receiving your application! Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
