Synopsis of the role As a process improvement lead you will Implement and manage complex process improvement strategic and/or tactical initiatives in the business units, and/or center of excellence or across departments using improvement process techniques. Build customer relationships and support establishment and communication of the continuous improvement philosophy and quality culture. You will Develop and execute continuous improvement plans in order to support functional, departmental, and/or company's strategies and Proactively work with others to develop and implement actions that improve the capability of people and processes within the organizations. You will Facilitate the deployment of process improvement tools, processes, etc and Present solutions to have the greatest impact on revenue and client satisfaction. What You’ll Do Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions. Gather requirements and lead design thinking with business stakeholders, and own technical requirements for implementation. Leverage technical expertise for project planning, resource management, system / technology / validation, testing and implementation planning Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year. Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions. Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture. Lead AI / GenAI projects and drive AI thought leadership across different functions and influence leaders to build a futuristic roadmap What experience you need 5 to 8 years’ experience in fast paced matrix environment Process engineering background Extensive knowledge on process improvement tools and methodologies Experience with cloud infrastructure Ability to manage technical implementation through SDLC cycle B2B and B2C Operations/Delivery know-how Expert knowledge of JIRA and Confluence Experience working with multiple cross-functional stakeholders What could set you apart from other candidates Six Sigma Black Belt Certification Master of Business Administration (MBA) preferred Agile and Lean certifications Experience with Google Vertex AI, RPA, IVR, APIs, Automation Value Stream Mapping Change Management Experience or Certification Knowledge of Equifax products and systems General knowledge of Equifax policies and procedures Primary Location: CAN-Toronto-5700 Yonge Function: Function - Project, Program and Process Management Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).
