Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team. Responsibilities Facility / Infrastructure Maintenance Performs moderately difficult preventative and corrective maintenance checks on-site to facility components Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures Operates and maintains plumbing, fire suppression, and safety systems Operates critical infrastructures under the supervision of more senior technical staff Normally receives little instruction on daily work, general instructions on newly introduced assignments Vendor Support Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date Site Administration & Incident Support Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts Identifies Single Points of Failure (SPOFs) and makes recommendations Responds to all moderately difficult on-site incidents, including failures, problems and delays Uses substantial understanding in following operating procedures to support on-site administration Work Orders & Additional Projects Completes routine work requests and circuit installations Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime Makes minor changes to mechanical, electrical and specialized systems, as directed Carries out infrastructure projects Collaboration Collaborates with others to resolve moderately difficult facility incidents Effectively collaborates within the department; may mentor team members on general maintenance activities Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment May recommend infrastructure projects Qualifications Typical Degree & Years of Experience Typically requires a high school diploma and 2-4 years of equivalent work experience French Translation Résumé du poste Possède une compréhension substantielle du poste lors du travail dans le cadre de dossiers de difficulté modérée qui requièrent de traiter des problèmes et d’émettre des recommandations avec jugement. L’accent est mis sur des tâches de difficulté modérée qui exigent une compréhension substantielle des procédures d’exploitation standard. Offre assistance à toute l’équipe. Responsabilités Maintenance des installations et entretien des infrastructures Effectue sur place des vérifications de prévention et de maintenance corrective de difficulté modérée relativement aux composantes du site Effectue des tâches de réparation, de maintenance et d’installation de difficulté modérée et des inspections sur place des systèmes qui composent les installations. Participe aux mesures d’efficacité énergétique Effectue le suivi de gestion du bâtiment (BMS) et résout des problèmes d’alerte de difficulté modérée qui demandent un bon jugement, tout en respectant les procédures de fonctionnement standard Fait fonctionner la plomberie, les systèmes d’extinction des incendies et le système de sécurité et en effectue l’entretien Fait fonctionner les infrastructures critiques sous la supervision du personnel technique plus expérimenté Reçoit généralement peu d’instruction au quotidien ou à propos du fonctionnement général ou des nouvelles tâches Assistance aux fournisseurs Participe aux processus d’approbation des travaux en cours effectués par les fournisseurs de service dans le cadre de travaux de maintenance de difficulté modérée. Effectue les suivis : instructions au début des travaux, suivis durant le jour ou le quart de travail et une fois le travail terminé S’assure que les activités de maintenance effectuées par les fournisseurs sont exécutées selon les procédures d’exploitation standard d’Equinix Coopère avec les fournisseurs dans la modification de dossiers techniques appliqués aux usines et à l’équipement en s’assurant que les dossiers et les constructions sont à jour Administration et aide lors d’incidents Consigne au registre des permis pour le site et de complexité modérée, comme ceux pour les protocoles d’opération de maintenance (MOP) et les scripts Signale les points de défaillance (SPOF) et formule des recommandations Répond aux incidents de difficulté modérée sur place, notamment les défaillances, les problèmes et les retards Possède une compréhension substantielle des procédures d’opération en soutien à l’administration du site Ordres de travaux et projets additionnels Accomplit les tâches de routine et les installations de circuits Effectue des dépannages et de l’entretien d’équipements de bureau, au besoin, et amène son soutien dans des tâches de résolution de problèmes et de réparation d’équipements et de machines auxiliaires pour éviter et minimiser les temps d’arrêt Effectue des modifications mineures aux systèmes mécaniques, électriques et spécialisés selon les directives Mène des projets d’infrastructure Collaboration Collabore pour résoudre des incidents de difficulté modérée Collabore de manière efficace au sein du service; peut guider des membres de l’équipe pour des activités de maintenance générale Répond aux besoins d’inventaire des parties prenantes pour maintenir un niveau des stocks optimal de pièces et d’équipements critiques Peut recommander des projets d’infrastructures Qualités requises Niveau d’études typique et années d’expérience Requiert typiquement un diplôme d’études secondaires et deux à quatre ans d’expérience de travail pertinente Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. 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