Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Customer Success Create, maintain, and develop deep customer relationships and bring the best of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers Senior advisor to customer; differentiate Kyndryl based on our unique value and through making full use of our ecosystem Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship & team building activities for customer / employee satisfaction Day to day Account Mgmt and delivery to be managed by the Delivery Partner Commercial Success Responsible to drive profitable growth leading with a consultative approach and KD Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals Conceptualize and execute strong “win strategy” to convert new scope deals for targeted accounts Deliver on budget, owning revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing customer accounts led Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account Distinctive Expertise Build deep industry expertise and apply that expertise to help customers realize value Be a thought leader, with the expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship Act as door opener to new relationships within the customer Ensure account compliance and lead accounts with integrity People Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent through leadership of immediate and broader team Mentors junior Account Partners and provides skills assessment Support Kyndryl in achieving its Diversity, Equity and Inclusion goals Act as a steward of the Kyndryl culture Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Required Technical and Professional Expertise 10-12 years of experience (minimum) selling technical solutions for multi-industry customers Deep security domain knowledge of Security Services offerings and technical solutions in the security & resilience practice Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions Prior consultative selling experience Externally recognized as an expert in the technology and/or solutioning areas, to include technical certifications supporting subdomain focus: Security and Resilience Technology and Services Bachelor's Degree in related field This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today! Can’t find a suitable job opening? Drop off your CV/Resume Drop off your CV/Resume and a Recruiter will reach out with related career information that match your experience and expertise. Sign up for Job Alerts Create your account and then sign up for job alerts. When new jobs become available that meet your criteria, you’ll be alerted right away! At Kyndryl, curiosity is at the core of innovation. It fuels the most vital need inside us—the need to progress. To be a Kyndryl means standing up for Progress and going all in, fully committing to our customers and their progress. As we grow, our curiosity opens new worlds, new ways of thinking and solving problems. It helps us in our career and to find joy in our work. What sparks your curiosity?
