Company DescriptionWith over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Why Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeJob DescriptionAs a Warranty Administrator, you will handle all aspects of replacement process including product registration, extended service purchase, ordering parts, tracking deliveries, claims, and communicating with customers.Additional duties will include:Discuss the warranty claim and expectations with customersPrepare and process warranty documentation according to manufacturer guidelinesSubmit claims quickly and efficientlyFollow up with manufacturers to ensure claims are being processed properlyKeep accurate inventory of ordered warranty parts and organize vendor paperworkAssist in servicing customers including answering phonesEnter customer credit notes and vendor debits in the systemUnderstand and follow all safety regulations at all customer locations as well as at the Profit CentreSupport all Profit Centre activities as part of the Profit Centre TeamPerform other tasks as requested by the Profit Centre ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 1 year of experience with customer service, or similar roleProficient in the use of Microsoft Office softwareOutstanding customer service and verbal communication skillsHigh level of accuracy and an attention to detailExcellent relationship building skills with customers, vendors, and teammatesAbility to prioritize work projects and multitaskAble to learn and operate the applicable software system used to process ordersExcellent math skillsPreferred Skills:Previous experience with or knowledge of HVAC products sold at the Profit CentreExperience using Trend and EclipseAdditional Information EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
