Work Location Wine & Beyond Signal Hill About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com. About The Role We are currently looking for a friendly, outgoing, and customer service driven individual to join the team as a Full Time Wine Supervisor at our Wine & Beyond Signal Hill store in Calgary, AB! Primary Purpose of Job Provide leadership and direction of a multimillion-dollar business unit in partnership with Department Manager with a focus on delivering an exceptional customer experience. Participate in the training and development of team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Provide exemplary customer service to every person who walks into our store, understand customer needs, and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers. Essential Business Functions, Responsibilities and Accountabilities People Management Skills • Customer service driven, friendly, willing to talk to all customers • Promote a work culture that makes your store an inviting place to work in partnership with Department Manager • Be a role model who coaches, mentors and inspires team members • Delegate tasks to Team Members and set priorities in partnership with Department Manager • Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information • Provide guidance to team members while supporting management initiatives Customer Offering • Deliver exemplary customer service • Greet customers when they enter the store and take customer to product when required • Generate sales by educating, advising, and suggesting products to every customer • Maintain a high level of product and service knowledge • Resolve customer complaints regarding sales and service in absence of management; ensure Department Manager is informed of all customer complaints • Create a culture that has a passion for wine • Accountable for product rollouts and product launches in partnership with Department Manager • Understand and utilize local market tends in partnership with Department Manager • Evaluate programs and promotions for effectiveness and offer recommendations to Department Manager • Assist customer from store and/or offer car service when appropriate Financial • Meet or exceed department financial targets through partnership with Department Manager • Complete customer transactions on the Point-of-Sale including payment • Understand the POS system and all transactions that may arise • Ensure all cash handling policies & procedures are adhered to • Ensure all opening & closing procedures are done correctly • Complete end of day till reports • Ensure safe is locked at all times and deposits are secured Day to Day Operations • Ensure department follows merchandising and pricing guidelines • Assist in all operational duties in partnership with Department Manager • Ensure department is presentable and relay any maintenance issues to Department Manager • Manage communication (mail, email, voicemail) in absence of Department Manager • Manage ordering and receiving in partnership with Department Manager • Actively aim to increase and share industry knowledge on wine • Maintain inventory levels in partnership with Department Manager • Attend OHS and LP meetings and training sessions • Stock shelves and cooler with product • Set daily tasks for the store in absence of Department Manager • Review flyers, upcoming event and promotions; execute appropriately • Participate in routine store maintenance and cleaning Regulatory Adherence • Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to • Maintain First-Aid, LP and OHS Training • Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right • Ensure AGLC/BC LRS and other government guidelines are met • Adheres to all ALCANNA policies, with a focus on Social Responsibility Qualifications Work Experience & Education • Minimum, 1-year experience in retail environment • Minimum, 1-year supervisory experience (preferred) • High School Diploma or equivalent • ProServe/Serving It Right Certification • First-Aid Certificate is considered an asset • WSET Level 1 Certification and/or other relevant certification and training considered an asset Other Skills and Capabilities • Highly self-motivated • Customer service driven • Effective leadership skills • Strong sales background • Proven track record of success • Strong communication skills (written and verbal) • Must be able to pass a Background Check • Must have access to reliable transportation Occupational Health and Safety Employees have the following basic rights: • Right to refuse unsafe work • Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative • Right to know, or the right to be informed about, actual and potential dangers in the workplace Employees responsibilities include the following: • Employees must work in compliance with OH&S acts and regulations • Use personal protective equipment and clothing as directed by Alcanna • Report workplace hazards and dangers to your Manager or Health and Safety Representative • Report all accidents and incidents immediately to their Manager and document it in ThinkLP • Report all broken or damaged equipment to your Manager and document it in ThinkLP Physical Requirements • Available to work a varied retail schedule, including evening and weekends • Able to safely lift up to 50 pounds • Able to stand for an extended period • Comfortable climbing ladders Workplace Hazards • Robbery and shoplifting – psychological stress, violence, and harassment • Overexertion injuries • Lifting and Handling Materials • Slips, trips, and falls • Knives and broken glass Why Work With Us? At Wine & Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply below! ADDITIONAL REASONS TO JOIN OUR TEAM! Competitive salary and benefits Flexible hours Employee Discount Free Uniforms Contests and prizes Product Knowledge training With hundreds of locations throughout Alberta & British Columbia, there's a convenient location near you. Thanks for considering a position with us! Cheers! We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process. Our Commitment to Diversity & Inclusion: SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities. SNDL is a vertically integrated, multi- segment, multi-banner retail operator, and Canada’s largest regulated product platform. To learn more about SNDL– please watch the video below: https://sndl.com/Overview/Videos/default.aspx#gallery-1
