Company DescriptionWith over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Why Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeJob DescriptionWe are seeking an enthusiastic and customer-focused Showroom Consultant to join our team in Brantford, Canada. As a Showroom Consultant, you will play a crucial role in providing expert product selection assistance and design advice to our valued customers. Your primary goal will be to ensure the highest levels of customer satisfaction while meeting or exceeding sales and gross profit targets.Assist showroom customers in assessing their needs, guiding product selections, and closing salesDevelop and nurture strong relationships with designers, home builders, and architects to drive profitable sales growthProvide customers with prompt, reliable quotes and accurate delivery datesMeet or exceed monthly product-specific sales and gross profit targetsEnter orders and quotes into the system, expedite purchases, and maintain proactive communication with customersInvestigate and resolve customer issues, addressing short payments and returns in a timely mannerMaintain up-to-date product literature to ensure customers have access to the most current informationDrive showroom sales through promotions and maintain display materialsUnderstand and adhere to all safety regulations at customer locations and within the profit centerCollaborate with team members to achieve overall business objectivesStay informed about industry trends and competitor offerings to provide informed recommendations to customersQualificationsHigh school diploma or equivalent; college or university degree is an assetMinimum of 2 years of experience in customer service or sales, preferably in plumbing, kitchen, or bathroom showroom salesProficiency in Microsoft Office software and ability to learn order processing systems quicklyOutstanding customer service and verbal communication skillsExcellent relationship-building skills with customers, vendors, and team membersStrong sales and negotiation skills with the ability to identify customer needs, provide solutions, and close salesComprehensive knowledge of showroom products and ability to suggest appropriate options to suit customers' needsKnowledge of current kitchen and bath design trendsExcellent project management skills and attention to detailIntermediate math skills for accurate quoting and order processingAbility to work in a fast-paced, goal-oriented environmentValid driver's license with a clean driving recordExperience with Trend and Eclipse software is a plusAdditional InformationSalary Range - $45,000-$50,000/yearEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
