Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description How will you make an impact? The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory (mainly GTA, occasional travel to other provinces). The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. NOTE: This position is not eligible for relocation benefits. What will you do: Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions. Achieves specified revenue targets while satisfying customers from instrument repair, installations and PM’s. Interacts with customers to offer and close the sale of service contracts and other service products. Collaborates with internal partners to resolve customer issues and improve processes. Follows all reporting responsibilities of CloudForService (C4S), Escalations, Field Problem Report (FPR) and Field Service Report (FSR) submissions. Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. Performs Qualification & Validation protocols at customer sites. Maintains their technical competency level servicing new instrument and problems by attending training, staff meetings and remaining up to speed on new products, markets, customers and competitors. May be required to perform other related duties as the need arises and/or assigned. How will you get here: Education Requirements: Bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge. Required Qualifications: Eligible to work in Canada and travel to the US without any restrictions Minimum of 2 years of relevant experience with related science, engineering and/or customer skills Uses effective questioning to identify customer needs Exercises judgment setting work priorities and identifies next steps Ability to work independently, with minimal direction Participates as a positive influence on the team Quickly adapts to change with positive and constructive feedback Preferred Qualifications: Masters level degree Experience in a clinical, diagnostics and/or another regulated lab environment Experience with qPCR, DNA sequencing or flow cytometry Willingness to learn and understand IT systems and processes Working Conditions: Frequent travel to customer site in South Western Ontario is required and ranges from 70-80% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Available to work overtime and flexible shifts. Benefits We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company savings plan, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
