Date Posted: 06/04/2025
Req ID: 43266
Faculty/Division: Faculty of Social Work
Department: Faculty of Social Work
Campus: St. George (Downtown Toronto)
Description:
About us:
The Factor-Inwentash Faculty of Social Work (FIFSW) at the University of Toronto (U of T) is distinguished by its emphasis on the integration of research and practice in both the classroom and its practicum education. As the oldest school of social work in Canada, FIFSW has been on the cutting edge of education, policy, research and practice for more than 100 years. Recognized as one of the leading social work research Faculties in North America, FIFSW is highly involved in promoting excellence in social work practice and policy development. Teaching in the Faculty is enriched by the internationally recognized research of faculty members which is designed to help governments, agencies and communities effectively address real world challenges.
The Office of Student Services and Registrar (SSR) at the Factor-Inwentash Faculty of Social Work delivers student, programs and registrarial services to support the Faculty’s academic goals and priorities in the areas of student engagement and information, interpretation of policies, and innovation of registrarial interactions from student recruitment, retention, success through to graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.
Your opportunity:
Reporting to the Assistant Dean, Student Services and Registrar, this position is responsible for supporting student co-curricular learning in the department, including support for incoming students, mentorship and leadership development programs, and other similar activities. Providing support for event and program planning, logistics, communications, tracking, and evaluation while fostering cooperative working relationships with a wide variety of internal and external contacts. Preparing print and/or online communications. Providing support, training and coaching to student-led groups and student leaders. Maintaining records and creating reports. Providing basic support and general referrals to individuals in distress.
This role is dedicated to enhancing the student experience for graduate students by supporting a wide range of leadership development, co-curricular initiatives, and experiential learning opportunities. The role plays a central part in facilitating and supporting student-led initiatives, and helping students develop leadership skills through structured programming.
This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.
Your responsibilities will include:
- Liaising with internal contacts to ensure consistent administration of embedded student support services
- Determining and executing logistical details and activities for events and/or programming
- Organizing, summarizing and circulating program and/or course evaluations; analyzing and recommending enhancements to student success programs
- Acting as the first point of contact for general enquiries, resolving issues within the scope of the role and escalating problems as required
- Advising student groups on the development of clubs and societies and using established criteria when approving student club applications; screening and making referrals to appropriate resources and services
- Liaising with internal and/or external contacts on programs and service offerings; developing content for marketing and/or promotional materials
- Advising students on the interpretation of rules and regulations regarding the use of space and organizing events on campus
- Maintaining information on digital platforms
Essential Qualifications:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two (2) years of recent experience providing support and information to students in a student development/student life role within a post-secondary environment
- Experience coordinating student-focused co-curricular activities including post-evaluations
- Experience event planning and production including promotion, creating schedules, reviews and budgets
- Proficiency in MS office, database and content management systems; skilled with Photoshop or design programs/platforms such as Canva, for use with both print and web-based content; online platforms for student communications and outreach purposes; experience developing content for websites and other online platforms.
- Excellent oral and written communication, presentation, and interpersonal skills; with sensitivity to diverse communication styles and value systems.
- Strong organizational and problem-solving skills; capacity to work on multiple running projects and priorities at a given time, to meet tight deadlines while able to pay attention to detail.
- Knowledge and understanding of equity, diversity, inclusion and the promotions of a respectful and collegial learning and working environment; ability to deal effectively, professionally and personably with a multi-cultural, international and diverse pool of students, applicants, faculty and staff.
- Knowledge of experiential learning in student life and student government issues
- Ability to work within a team, but also individually with little supervision
- Ability to work a flexible schedule which allows for after hour events
Assets (Nonessential):
- Familiarity with FIFSW, SGS and the University of Toronto
- Experience interpreting and applying academic and student life policies and procedures.
- Familiarity with Co-Curricular Record
- Knowledge of AODA and FIPPA; and its application to student services.
- Demonstrated experience working with Learning Management Systems (Quercus), updating content, postings and pulling relevant data
- Experience administering mentorship and leadership programs
- Experience training and providing guidance to student leaders and student groups.
To be successful in this role you will be:
- Adaptable
- Approachable
- Communicator
- Multi-tasker
- Organized
- Problem solver
- Resourceful
- Team player
Closing Date: 06/12/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
