Product Designer
Location: Ottawa, ON | Hybrid
Department: Product | UX/UI Design
Reports To: Chris Sisto, VP of Product
Type: Permanent | Full-Time
About Solink
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
The Role
As a Product Designer (UX/UI) at Solink, you’ll bring every tool in your design toolkit to elevate our product. Each day brings something new: you might be conducting user research to understand our customers' needs, sketching concepts to align the team, creating wireframes to map out user flows, building interactive prototypes, or refining high-fidelity mockups.
You will play a key role in maintaining a scalable design system at Solink and contribute to the evolution of our client applications across both web and mobile platforms. Working closely with Product Managers, Customer Success Managers, and our front-end development team, you’ll take projects from concept to completion, directly impacting our customers' experience and the future of the Solink platform.
What You’ll Do
Collaborate Cross-Functionally: Work closely with Product Managers, Customer Success Managers, and Front-End Developers to design and deliver solutions that solve real user problems and align with business goals.
Drive Design System Growth: Play a key role in building and maintaining a scalable, consistent design system that supports both team efficiency and a seamless user experience as the product evolves.
Design & Iterate with Intention: Sketch, prototype, and present multiple design options—articulating UX/UI tradeoffs and iterating based on team and stakeholder feedback.
Deliver End-to-End Design Work: Create wireframes, interactive prototypes, and high-fidelity designs for both web and mobile applications, ensuring usability, clarity, and responsiveness across platforms.
Lead Design Reviews: Present your work confidently in team settings, providing rationale for design decisions and sharing insights on how design can drive engagement, satisfaction, and retention.
Standardize for Speed & Consistency: Implement strategies to unify design patterns across the platform—helping to streamline development and create a cohesive, user-centered product experience.
Engage Stakeholders Transparently: Communicate openly and consistently with cross-functional partners, keeping them informed and engaged throughout the design process.
Shape the End-to-End Experience: Lead UX research for new projects and continuous improvement efforts—including user testing, data analysis, field research, and the development of concepts that elevate the product.
What You Bring
Experienced UX/UI Designer: You bring 5+ years of experience designing software products, ideally in a B2B SaaS environment, with a strong portfolio of user-centric work.
Educationally Grounded (or Equivalent): You hold a degree in HCI, Graphic Design, or a related field—or have equivalent professional experience and design maturity.
User Research Fluent: You’re well-versed in qualitative research methods like usability testing, customer interviews, and focus groups, using insights to inform design decisions.
Design System Thinker: You excel in creating concepts, wireframes, and user flows, and have a solid grasp of interaction architecture to translate complex ideas into elegant, effective user experiences.
Strong Communicator: You present ideas clearly, both visually and verbally, and have strong written and presentation skills in English.
Tool Proficient: You’re highly skilled with Figma and other industry-standard tools for UI design, prototyping, and collaboration.
Cross-Functional Collaborator: You thrive in interdisciplinary teams, working closely with Product, Engineering, and other stakeholders to align design with business and user goals.
Responsive Design Advocate: You apply UX best practices across responsive web and mobile platforms, maintaining consistency and usability throughout the experience.
Driven & Proactive: You’re passionate about delivering high-quality work, take initiative, and actively seek ways to improve the product and user experience.
Feedback-Friendly: You welcome input from peers, users, and stakeholders—and know how to translate feedback into actionable improvements.
Detail-Oriented Executor: You consistently deliver thoughtful, polished designs that align with well-defined requirements and broader product strategy.
Security Requirements
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
Our Values
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
Why Solink?
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
What to Expect from the Hiring Process
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team (30-45 minutes)
Interview with the VP of Product (45-60 minutes)
Panel interview with cross-functional team members (~60 minutes)
Offer & onboarding ?
Please note: this is not always accurate and is subject to change at any point in the recruitment process.
How to Apply
Please submit samples of your work (portfolio, wireframes, UX flows, publications), your resume, and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you’d help move Solink forward.
Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.
