Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Concierge The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards. Specific responsibilities include (but are not limited to) the following: · Provide a consistently excellent level of customer service to all clients by acting as their ambassador. · Maintain expert knowledge of store and where product is located. · Resolve standard customer service issues within policy. · Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email. · Respond to internal and external client inquiries and/or complaints within 24 hours. · Process gift cards for all internal and external clients. · Support client services department as required. · Provide support to sales floor by being POS super users. · Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience. · Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.). · Maintain expert knowledge of "The Best" of local community and city. · Attend concierge events and information sessions. · Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc. · Ensure text on plasma screens is up-to-date and relevant. · Respond to all event related inquiries in a timely manner. · Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: · High school diploma · Previous experience in customer service environment · Good working knowledge of computer software (Word, Excel, Outlook, etc.) The measures of success: · Monthly One-on-one · Random audits · Regular update training · New services being offered · Event walk throughs · Random check Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
