Job Summary Manages the development, implementation and support of business analytics initiatives and projects. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments. Provides third level support of reporting tool environments and infrastructure, as well as consulting and technical expertise on implementation of tools to support business and technical requirements. Job Description What will you do? Identifying, sizing and prioritizing business opportunities for improvement through analytics. Assessing the scope and resources required of various analytics projects and working with manager to define necessary resources. Managing client relations to ensure that expectations for dashboards are managed, and fulfilled. Develops, maintains and supports Tableau dashboards including any automated processes in place to populate the dashboards. Develops, maintains and supports ETL processes to populate the dashboards. (PYTHON, SQL) Work with various support teams to ensure requirements are met by infrastructure using reporting tools (Tableau, ServiceNow, Excel) Monitoring and communicating key performance metrics and operational challenges. Support Application infrastructure during business hours. (Database, server) Some application custodian delegate activities. Perform POCs on automation, AI and analysis on reporting and automation tools. EXECUTION AND OPERATIONAL EXCELLENCE Develops, maintains and supports Tableau dashboards including any automated ETL processes in place to populate the dashboards. Provide day-to-day support and escalation as required for faults and problems. Work with various support teams to ensure requirements are met by infrastructure using reporting tools (Tableau, ServiceNow, Excel) Explores alternative options and recommends technology solutions and designs that meet sponsor needs and project life cycle deliverables Works closely with third party vendors as required. Takes part in small to large group meetings for technical design, report design, decision making, problem solving and task implementation. Conduct maintenance of all aspects of the supported Tableau infrastructure used by Resiliency team. Ensures that all issues are addressed in a timely manner and as set out in operational level agreements and conduct reviews at the end of each quarter PROJECTS AND INITIATIVES Assesses, researches and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and PLC deliverables including component reusability, data sharing and security. Develops proposals for senior management. Contributes to successful project completion by identifying risks and developing and/or recommending mitigation strategies. Assist in projects/investigations as assigned. Gather requirements for projects from stakeholders. Promote and enforce best practices for Tableau, Reporting and Resiliency initiatives Works with enterprise Resiliency teams in the delivery, testing and implementation of services as required. Ensures that a high quality of service is provided to clients. Assist where applicable in the design of new Tableau and reporting dashboards, reports and services. Champion Tableau and resiliency team needs and work with various units and teams to deliver on time and within budget. Planning, Implementation & Support Performs performance tuning to improve performance of tool environments Performs capacity planning and environment management for reporting tool environments. Provides 7.5hrsx5 days a week third level support to the reporting tool environments Relationships & Communication Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close. Facilitates small group meetings for technical design, report design, decision making, problem solving and task implementation. Resolves conflicts/issues and escalates others as appropriate. Development & Coaching Continually enhances skills and builds knowledge in all aspects of the organization, the business and information systems. Required Skills Experience supporting or developing applications within RBC. Experience using BI Reporting Tools (ex. Tableau, Power BI); creating and enhancing reports Good understanding of SQL (Structured Query Language) and database activities. Experience with PYTHON Microsoft Excel and Microsoft Office Suite Proficiency Business Analytics, Agile development life cycle and Kanban Good communication skills and comfortable in presenting and/or facilitating to small groups of individuals of varied career levels. Comfortable working with a product owner independently to gather and refine requirements. Nice to Have PYTHON or scripting language for data transformation and data injection. Comfortable using databases (creating tables, views, indexes) and a good understanding of database concepts. Experience using a database (PostgreSQL, SQL Server) Critical Thinking; Data Administration; Data Modeling; Data Movement; Detail-Oriented and problem solving methodology Comfortable working Independently or in small teams. RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law. Job Skills Application Management, Applications Support, Critical Thinking, Dashboard Reporting, Data Administration, Data Mining, Data Modeling, Data Movement, Data Transformation, Data Visualization, Detail-Oriented, Group Problem Solving, Information Technology (IT) Support, Management Reporting, Microsoft Excel, Python Software Development, Quantitative Research, Reporting Tools, Research Documents, Structured Query Language (SQL), Tableau (Software) Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-05-05 Application Deadline: 2025-06-27 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
