Job Summary Job Description What is the role? As an Operations Specialist within the CARDs EAC Team your primary responsibility is providing professional, attentive, and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role, you will also be expected to perform non phone fulfillment activities as we support our various partners in meeting Service Level Agreements. This is a full time and shift oriented role offering flexible work arrangements on a National Team. If you have strong communication skills, are inquisitive and looking for a fast-paced team environment, we want to hear from you! What will you do? Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact Utilize all available resources to deliver accurate and efficient problem resolution Demonstrate strong analytical skills coupled with an innate ability to multi-task Fulfill a variety of credit card-related client requests in a timely and accurate manner (through CART and other channels) What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. Ability to confidently take on high call volumes, while prioritizing and multi-tasking with a commitment to delivering superior client service Ability to adapt and learn new skills Technically Savvy i.e. troubleshooting, ability to learn new systems/applications Demonstrate ability to effectively interact with partners, while delivering an exceptional customer experience Available to work shifts within the business hours of 7am-12am EST Monday to Friday, Saturday 9am-9pm EST and Sunday 11am-9pm EST Please note that while this role is primarily work from home, it requires some days on site as determined by the business Nice-to-have Knowledge of RBC Visa/MasterCard products and systems (i.e. CCSA, TS2, ERNEX, Sales Platform, IRIS, Originate, etc.) Previous call centre experience and/or processing centre experience Previous experience in fast-paced Enhanced Performance Management environment What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, achieving success that is mutual. Ability to make a difference and lasting impact Work with a great and supportive team French Language compensation available in applicable provinces Flex shift which includes compensation for evening and weekend shifts Job Skills Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: MONTRÉAL Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-04-15 Application Deadline: 2025-06-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
