Senior Quality Assurance Engineer
Location: Ottawa, ON | Hybrid
Department: Quality Assurance | Core Applications
Reports To: Cecilia Leong, QA Team Lead
Type: Permanent | Full-Time
About Solink
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
The Role
Work alongside our Development Team and other QA Team members where you will have the opportunity to shape and implement the technology and product deliverables to drive forward Solink’s Product. Your main focus will be testing new and existing Core Applications software features, creating and maintaining test plans for the Core Applications Team, and ensuring high quality throughout the development lifecycle. As gatekeepers of quality, you will increase test coverage, optimize testing with strategic approaches, and proactively identify and mitigate quality risks to deliver a reliable product to our customer.
What You’ll Do
Lead the QA Strategy: Own and drive the test strategy for the Core Applications team—including test coverage, tooling, automation priorities, and integration into CI/CD pipelines—to enable scalable, efficient, and high-quality releases.
Champion End-to-End Quality: Ensure excellence across Solink’s customer-facing web and mobile applications by applying both manual and automated testing approaches.
Execute Comprehensive Testing: Conduct functional, non-functional, and regression testing across frontend and backend components, ensuring systems meet performance and reliability standards.
Develop Test Coverage Plans: Identify and design thorough test plans, including end-to-end (E2E) tests, with traceability across environments and user journeys.
Automate with Impact: Build and maintain automated test suites using Python and Playwright, targeting high-risk areas and frequently used workflows to maximize efficiency and coverage.
Collaborate Across Teams: Work closely with developers and product managers to understand features early, write effective test cases, and advocate for quality from the first planning meeting to final deployment.
Report and Mitigate Issues: Identify, document, prioritize, and validate defects while proactively managing QA risks and communicating mitigation strategies.
Become a Platform Expert: Build deep product knowledge by viewing Solink’s SaaS platform through multiple lenses—end users, internal support teams, and customer success managers—to test what truly matters.
Mentor & Guide: Provide technical guidance and support to junior QA team members, helping build team capability through coaching and knowledge sharing.
Think Beyond the Obvious: Use exploratory testing and unconventional techniques to uncover edge cases, usability issues, and system weaknesses before users do.
Continuously Improve: Evaluate and refine QA processes regularly—advocating for better tools, faster workflows, and smarter approaches to testing.
What You Bring
Experienced QA Professional: You bring 5+ years of experience in both manual and automated software testing, with a strong understanding of how to test frontend and backend systems effectively.
Python Proficient: You have solid working knowledge of Python and are confident using it to write tests, validate systems, and support automation initiatives.
Linux Comfortable: You’re familiar with Linux environments and can comfortably navigate, troubleshoot, and test in those systems.
Video-Savvy: You have experience with video development, video streaming, or testing video pipelines, which gives you a unique edge in validating complex, media-rich applications.
Cloud-Aware: You have a foundational understanding of AWS and how its services support SaaS platforms, particularly those with IoT components.
Test Strategy Leader: You’ve created and refined detailed test plans and strategies, balancing manual and automated testing approaches based on risk, efficiency, and coverage.
Autonomous and Accountable: You independently lead testing efforts, estimate timelines, and actively contribute throughout the development lifecycle—from planning to release.
QA Strategist: You’re passionate about quality and know when to lean into exploratory testing and when to scale through automation. You stay curious, open to new tools and technologies. You focus on impact, not just coverage.
Problem Solver with a Positive Attitude: You thrive on complex challenges, bring a “can-do” approach, and are known for being resilient, resourceful, and deeply committed to your craft.
Detail-Oriented & Analytical: You have strong analytical skills and a keen eye for detail, ensuring issues are not just found but understood and communicated clearly.
Security Requirements
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
Our Values
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
Why Solink?
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
What to Expect from the Hiring Process
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team (30-45 minutes)
Interview with QA Team Lead (45-60 minutes)
Technical Assessment Interview (~120 minutes)
Panel Interview and Meet the Team (if applicable)
Offer & onboarding ?
Please note: this is not always accurate and is subject to change at any point in the recruitment process.
How to Apply
Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you’d help move Solink forward.
Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.
