Member Experience & Pension Operations Intern Student Department: Member Experience & Pension Operations Type: Student - June 2025 – December 2025 Location: Toronto (Hybrid) At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business. When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community. What OPTrust Offers Students Unique culture rooted in our core values – collaboration and teamwork; integrity; respect; flexibility; and excellence and continuous improvement A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow. A flexible, hybrid work mode. Professional development opportunities, social and networking events and learning initiatives including access to LinkedIn Learning and speaker series. Ongoing coaching and feedback to help you succeed, learn and much more! About the role As part of Member Experience & Pension Operations, this intern student position provides pension administration support services to the department, focusing on data management and reconciliation. There is also processing of case transactions and other administrative duties within established service standards. Training will be provided on OPTrust procedures, systems and work processes. Students will also participate in OPTrust’s orientation and campus program. What you’ll do You will contribute by entering, managing, and reconciling members’ data. Acquire basic knowledge of the business processes and plan rules to process transactions and prepare member communication. Assist with processing pension transactions. Contact members directly to complete missing information. Other admin duties as assigned. What you bring Enrolled in a registered university or college co-op program. Knowledge of general office administrative duties. Experience in Microsoft PowerPoint, Access, Word, and Excel. Strong numeric ability to resolve data reconciliation issues. Organizational skills to manage priorities in a deadline driven environment. Effective oral and written communication skills to provide information, discuss and help resolve problems as well as communicate effectively with team members and other OPTrust staff. Strong customer service attitude to deliver great service. Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement. Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals. If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation. As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization. We thank all interested applicants, however only those under consideration will be contacted. With net assets of over $26 billion, OPTrust invests and manages one of Canada's largest pension funds and administers the OPSEU Pension Plan (including OPTrust Select), a defined benefit plan with over 114,000 members. OPTrust was established to give plan members and the Government of Ontario an equal voice in the administration of the Plan and the investment of its assets through joint trusteeship. OPTrust is governed by a 10-member Board of Trustees, five of whom are appointed by OPSEU/SEFPO and five by the Government of Ontario.
