Join our Group Benefits Technology Team! We are seeking a dynamic and experienced Engineering Manager to lead our dedicated team. This role involves leading the development and maintenance of both new stack applications (React/Node.js) and legacy applications (Java J2EE, .NET). The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for driving innovation and excellence in a fast-paced environment as the team modernizes our applications and ways of working to drive the ongoing feature development and enhancements in the Manulife member web applications. Position Responsibilities: Leadership and Team Management: Lead, mentor, and develop software engineers working on both new stack (React/Node.js) and legacy (Java J2EE, .NET) applications. Foster a collaborative and engaging team environment through effective communication and team-building activities. Identify and address skill gaps by providing training, mentorship, and opportunities for professional development to ensure ongoing skill enhancement and career growth. Support the on-call team, providing leadership and acting as the primary point of contact for critical issues to ensure timely and effective resolution. Foster a culture of innovation, collaboration, and continuous improvement within the team. Design and Development Oversight: Ensure alignment to industry practices, coding standards, and design patterns to maintain high-quality code. Be responsible for the entire software development lifecycle, including planning, design, development, testing, deployment, and maintenance. Conduct regular security audits to identify and mitigate potential security risks. Collaborate with security teams to address vulnerabilities raised through penetration testing and ensure ongoing security improvements. Project Management: Facilitate agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Assess and prioritize work, impact, and alignment with organizational goals. Efficiently allocate resources and assign tasks to team members, ensuring optimal use of skills and expertise. Monitor team workload and capacity to ensure balanced distribution of tasks. Supervise and report on project progress, identifying and addressing any issues or risks. Incident Management: Lead the incident management process, including identification, prioritization, and resolution of production issues. Coordinate and connect with relevant collaborators during incident resolution, ensuring timely updates and transparency. Be responsible for investigations into root cause analysis for major incidents and drive corrective actions to prevent recurrence. Technical Guidance: Lead the team to deliver on non-functional requirements and acquire necessary approvals on documentation (architecture, risk approvals, support handovers). Lead disaster recovery activities to ensure the organization can quickly recover from any unexpected events and maintain business continuity. Direct the management and enhancement of observability tools and platforms, ensuring they deliver actionable insights and facilitate proactive incident management. Lead performance tuning initiatives by analyzing system performance metrics and logs to identify potential bottlenecks, performance issues, and areas for improvement, driving optimal system efficiency and reliability. Required Qualifications: Experience in leading and developing a team of engineers. Proven experience in building modern business critical web applications. Strong understanding of security processes and experience in implementing security features. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Proven track record of successfully delivering applications from concept to deployment. Experience working in an agile development environment. When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
