This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission. The Bilingual Technical Trainer develops and delivers technical training in Canada and troubleshoots devices when not training. In addition to training-related activities, the Technical Trainer provides technical expertise and support to colleagues (as required). This work may include on-call support, inspections, repairs, upgrades, and installs in clinics, hospitals, donor centers, or other equipment locations. What You'll Do Deliver technical training to internal Baxter employees and customers in both English and French Craft and develop materials that support both facilitators and participants in instructor-led and blended training programs, considering adult learning principles Assess training and training program content adequacy and needs, implementing continuous improvements to training programs, curricula, offerings, forms, and other training-related material Ensure training materials are current and aligned with applicable regulations and company-specific practices Coordinate course evaluation surveys to acquire participant feedback and suggestions to assist in making continuous improvements to course content and training material Diagnose and troubleshoot all inbound equipment to component level Maintain and ensure certification of all test equipment as per Baxter's operating policies and procedures Verify all repairs meet manufacturer's specifications; document troubleshooting steps following Baxter guidelines Prepare and manage the training calendar Manage training documentation for all training courses coordinated and/or attended by staff and review training records for completeness, currency, frequency, and compliance Efficiently manage expenses and submit for approval on a monthly basis Inventory management of training materials, tools, and training devices What You'll Bring Bachelor's Degree or equivalent experience OR Adult education certification or training 5+ years of technical training experience in a field service environment 5+ years of presenting material to a class Demonstrated ability to self-manage Excellent communication (written and oral English and French) and interpersonal skills Attention to detail, good problem-solving, and analytical skills Customer orientation, teamwork skills, and the ability to actively commit to, support, and participate in continuous improvement activities Travel as needed to support goals, as well as the ability to work flexible hours to meet training needs Act as a subject matter expert for training department staff on all aspects of course design and delivery Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.
