Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Why you want the job and why it’s awesome! As a Training Consultant within Resource Industries, you will lead the development and delivery of MineStar service training programs for dealers and customer-facing employees to maintain and improve their job skills. You will also consult business units and dealers on training needs. MineStar is the mining industry’s most comprehensive and thoroughly integrated suite of technology offerings. Fleet management, guidance technologies, and machine health applications allow significant improvements in operations and maintenance organizations. What you will do: Provide expertise in developing and delivering training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes. Review and maintain training materials to ensure organizational policies and procedures compliance. Analyze new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs. Consult business partners on training requirements. Participate in quality assessment and improvement processes. Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement. Advise others on creating customer-focused environments in various scenarios. Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively. Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives. What Skills you will have: Training Operations: Knowledge of training processes and procedures; ability to implement training-related tasks and programs to ensure smooth daily and strategic training operations. Technology Installation: Knowledge of on-board mining technology products including; hardware and software installation and configuration, positioning system measure-up and calibration, system troubleshooting. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Superior communication skills – both written and verbal. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel. Top Candidates will also have: MineStar Terrain experience. Mining operations or Engineering experience. Additional information: This position requires the candidate to work full-time at the Edmonton, Alberta office. This position requires 30 - 50% global travel. Travel may require working on remote mine sites. Domestic relocation is available. Sponsorship is not available. Posting Dates: June 5, 2025 - June 18, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
