Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Join the Adventure: Are you ready to be at the forefront of mining technology? As a key player in the Cat MineStar implementation team, you’ll dive into the world of cutting-edge MineStar technology products. From Command for Hauling, Dozing, and Drilling (autonomy) to Fleet, Terrain, Health, Edge, DSS, Reporting, and more, you’ll be part of a team that’s revolutionizing the mining industry! What You’ll Do: Innovate and Inspire: Drive customer recognition of the incredible value of our product features, improved processes, and change management. Be the Expert: Enhance your product-positioning knowledge for Caterpillar and provide invaluable feedback on product features and benefits. Field Explorer: Identify and document job/application profiles based on real-world observations while working directly with customers. Industry Ambassador: Elevate the industry’s perception of Caterpillar and actively participate in related mining associations. Your Mission: Define mining site infrastructure, set up servers, install and configure MineStar products, and perform system upgrades with each new release. Embark on-site visits to mining locations, ensuring seamless implementation and upgrades. What Skills you will have: Technical Excellence: Experience in databases, engineering, mining technology or IT; ability to develop and provide solutions to significant technical challenges. A passion for mining operations and technology products. Field Support: Hands-on experience with server setup, software installation, and system configuration. A spirit of adventure and willingness to travel to mining sites as needed. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Top Candidates Will Also Have: Previous Cat MineStar System knowledge. Previous Experience working with database management (SQL Server). Linux administration / VM admin/docker skills. Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools. Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization. Additional Information: The primary location for this position is Edmonton, Alberta. Domestic relocation assistance is available. This position may require 50 % travel. Sponsorship is not available. Posting Dates: June 5, 2025 - June 18, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
