Help bring AI agents to companies worldwide.
Over the next decade, autonomous agents will redefine how we work.
Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.
Our product works today and at scale, across industries, regions, and limitless use cases.
As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.
The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.
Key Highlights:
Over 1 million AI agents and chatbots deployed
700,000+ platform users
Trusted by 35% of Fortune 500 companies
7 years of expertise in AI solutions
About the Role
We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.
This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.
Responsibilities
Investigate and troubleshoot technical issues reported by customers
Communicate clearly and effectively with users through chat, email, and video calls
Reproduce bugs, document findings, and escalate when necessary
Collaborate with engineering to surface recurring issues and suggest improvements
Help maintain internal knowledge bases and contribute to external documentation
Provide guidance on best practices, implementation details, and product usage
Participate in team processes for support triage, handoffs, and follow-ups
Continuously look for ways to improve the support experience and reduce friction for users
Strong technical troubleshooting skills and familiarity with modern web technologies
Comfortable reading and understanding TypeScript, Node.js, Javascript, and React
Clear and empathetic communicator
Able to stay calm and think critically when working through complex problems
Experience working with APIs, logs, and cloud-based tools
Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions
Curious, resourceful, and eager to make things better for the user
About Botpress
As a fast-growing Series A start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.
Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.
You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
Work at one of Canada’s fastest-growing AI start-ups
Work with a talented and passionate team
4 weeks of vacation
Paid sick and parental leave
Comprehensive health, dental, vision, travel, and life insurance
Funding for education and skills improvement
Fully-stocked fridge and cupboard – we take snacks seriously
Your own desk – no ‘hot-desk’-style sign-up systems
A vibrant office community, including weekly socials
