JOB STATEMENT:
The Senior Director, Operations is responsible for management, leadership, and development of the Operations team. This includes applying business strategies and objectives to ensure that direct reports and functional teams are aligned to meet and exceed the goals and SLA’s for both our MFDA and IIROC back office.
ESSENTIAL FUNCTIONS:
Managing, motivating, coaching and developing the Operations team, which includes instilling an attitude of owning the problem at all levels within the Operations department
Understanding, translating, communicating, and applying business strategies and objectives, ensuring that direct reports and functional teams are aligned to overall strategy, objectives, and best practices
Creating a service first environment, focused on providing superior client experience to our advisors and partners
Developing and building strong productive working relationships with external and internal stakeholders
Leading and participating in executive level business and technology discussions
Participating in corporate conferences and industry events
Solving complex issues that are high impact to clients and working closely with managers and senior managers to ensure clear communication and handoff points to impacted departments and stakeholders
Developing and implementing Advisor/Branch efficiencies within the Worldsource network
Analyzing the corporate structure and assisting in creating operational efficiencies within each area with the objective of reducing expenses
Managing, planning and projecting the departmental budget to ensure that departmental and corporate objectives are met
Participating in corporate strategic planning and developing strategies to implement initiatives; and
Developing and implementing Operations policies and procedures to facilitate the achievement of financial and operational objectives
Bachelor’s degree
5+ years of demonstrated Dealer Operations Management experience at a financial institution supporting IIROC and MFDA management, coaching and team leadership skills
10+ years in a leadership and people management position with proven experience developing a strategic succession plan that fosters growth opportunities and provides career development through daily coaching and mentoring
Exceptional problem solving, partnering, decision making and critical thinking
Deep expertise in Settlements, Trading and/or Corporate Actions and proven experience meeting SLA’s
Remaining current on legislation governing registered products, securities, and mutual funds
Successful completion of the PDO course and the CSC
Knowledge of, and experience with, Dataphile considered an asset
Excellent decision-making, prioritizing, change management, presentation, and interpersonal skills with the ability to establish and maintain effective working relationships both internally and externally
Bilingual communication skills in both English and French
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.
