See Job Description What we offer: The Product Training and Information (PTI) organization is responsible for creating and publishing documentation and training deliverables for Dematic's mechatronics products, software products, and customer solutions. As a technical writer in PTI, you will be responsible for creating world-class documentation for internal and external audiences across the globe. You will work closely with distributed development teams throughout the product development lifecycle to create reliable, clear, and concise content. You will follow DITA methodologies to create, manage, and publish your content using a Content Management System (CMS). You must have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways. Tasks and Qualifications: What You Will Do In This Role: Develop a deep understanding of internal and external users and their technical documentation needs Work closely with product managers and R&D engineers to develop technical information Develop a deep knowledge of the products and be self-sufficient in using software with simulators, 3D models, and test equipment Use minimalist instructional design principles to develop highly effective materials Design and publish multimedia, on-product help, and web-based documentation Work on multiple scrum teams to plan and deliver learning materials for each software release Build strong partnerships with software engineers, product managers, and other experts Come up with innovative approaches to how we help people learn and use our software Travel occasionally to other Dematic offices and customer sites (particularly in the first six months) What You Will Do In This Role: Bachelor's Degree in a relevant field, such as engineering or computer science Minimum 5 years’ experience working with technical products (hardware or software) Familiarity with structured authoring tools and methodologies, such as CMSs and DITA Exceptional writing skills to produce effective technical training for an engineering audience Proven ability to plan and deliver work within an agile development process Strong analytical and problem-solving skills with a high attention to detail Exceptional ability to work with cross-functional teams to build partnerships and get things done Experience in material handling systems or similar industry would be an asset KION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI). DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK and Switzerland. The KION Group is among the world’s leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42,000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Group’s solutions improve the flow of material and information within factories, warehouses, and distribution centers. Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry. Our culture is driven by our shared KION Group values – integrity, collaboration, courage and excellence.
