Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Objectif du poste : Le coordonnateur en ressources humaines (RH) est le principal interlocuteur pour fournir une assistance administrative et opérationnelle aux employés, aux candidats, aux retraités, aux bénéficiaires ou aux représentants des RH, tout en développant ses connaissances sur les sujets et les questions liés aux RH. Le titulaire du poste s’appuie sur des instructions et des lignes directrices préétablies pour répondre aux questions, fournir des explications, résoudre les problèmes, diriger les escalades et répondre aux demandes de renseignements principalement liées aux pratiques, politiques et procédures en matière de RH. Votre rôle ? Gestion du cycle de vie des employés (c.-à-d. tâches administratives relatives à l’accueil et au départ) ? Saisie de données dans Workday, administration et validation des données, audit en cas de besoin ? Demandes de renseignements de niveau 1 ? Coordination et administration des prestations, notamment le suivi et la gestion des factures ? Séance d’orientation pour les nouveaux employés ? Connaissance des politiques et procédures locales Compétences recherchées Qualifications minimales ? Bilinguisme (anglais et français) ? Diplôme d’études secondaires ou équivalent ? Généralement au moins deux (2) an d’expérience pertinente dans une fonction liée aux RH ? Expérience de travail avec des systèmes d’information des RH et des plateformes de service à la clientèle ? Expérience avérée en matière de respect de la confidentialité des employés ? Grand souci du détail Qualifications souhaitées ? Baccalauréat en ressources humaines, en administration des affaires ou dans un domaine connexe ? De 3 à 5 ans d’expérience dans le domaine des RH ? Connaissance générale des programmes de prestations et du processus de paie de base ? Connaissance de la plateforme Workday Compétences et capacités souhaitées ? Solides compétences en matière de gestion du temps ? Excellentes capacités de communication et de relations interpersonnelles ? Maîtrise des outils et technologies des RH ? Connaissance approfondie de la conformité et de la réglementation en matière de RH ? Orientation vers le détail ------------------------------------------------------------------------------------------------------------------------------- Job Purpose: The HR Support Specialist acts as the primary contact to provide administrative and operational support for inquiries from team members, candidates, retirees, beneficiaries and/or Human resource representatives; while building knowledge of HR related topics and issues. Relies on instructions and pre-established guidelines to answer questions, provide explanations, resolve issues, direct escalations and respond to inquiries mainly related to HR practices, policies, and procedures. What Part Will You Play? Managing the employee life cycle (onboarding and offboarding administrative duties) Workday data entry, administration & data validation, auditing as needed Tier 1 inquiries Benefits coordination & administration including invoice tracking and management Orientation session for new employees Awareness of local policies and procedures What Are We Looking For in This Role? Minimum Qualifications Bilingual (English and French) High School Diploma or Equivalent Typically Minimum 2 Years Relevant Exp in a human resources role Experience working with HRIS systems and customer service platforms Proven track record of maintaining employee confidentiality Superior attention to detail Preferred Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field 3-5 years of experience a human resources role General knowledge of benefit programs and basic payroll process Experience with Workday What Are Our Desired Skills and Capabilities? Strong time management skills. Excellent communication and interpersonal abilities. Proficient in HR tools and technologies. Thorough knowledge of HR compliance and regulations. Detail Oriented Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Join Our Talent Community Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
