As part of the AWS Solutions organization, we have a vision to provide business
applications, leveraging Amazon’s unique experience and expertise, that are used
by millions of companies worldwide to manage day-to-day operations. We will
accomplish this by accelerating our customers’ businesses through delivery of
intuitive and differentiated technology solutions that solve enduring business
challenges. We blend vision with curiosity and Amazon’s real-world experience to
build opinionated, turnkey solutions. Where customers prefer to buy over build,
we become their trusted partner with solutions that are no-brainers to buy and
easy to use.
Want to disrupt an industry by delighting customers? Looking for a job where
your work can have direct and massive impact? Excited to join one of the newest
and most exciting services? Come join a team that is building a product that
will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables
businesses to deliver engaging, dynamic, and personal customer service
experiences. Amazon Connect is the result of the years of development that went
into building the tools Amazon uses to provide its award winning customer
service at massive scale and launching it as a publicly available service. With
Amazon Connect, you can create your own contact center and be taking calls in
minutes. Amazon Connect leverages the power of Artificial Intelligence and the
large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3
and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible,
and natural customer experience. With this technology, we are transforming an
industry and the way customers interact with businesses and how agents service
them.
We have a rapidly growing customer base and an exciting charter in front of us
that includes solving highly complex engineering and algorithmic problems. We
are looking for passionate and talented Software Development Engineers to join
us to innovate on this new service that addresses customer needs to build modern
contact centers in the cloud. The position represents a rare opportunity to be a
part of a fast-growing business soon after launch, and help shape the technology
and product as we grow. You will be playing a crucial role in developing the
next generation contact center, and get the opportunity to and deliver
scaleable, resilient systems while maintaining a constant customer focus.
Industry analysts have said, “Amazon Connect is quietly positioned to massively
disrupt by enabling companies to focus on customer service, not service
centers.” and “Amazon is totally disrupting the customer contact center space as
they have many other market-spaces with customer-centric solutions with open
platform integration with assistance from the partner community.”
As part of the AWS solutions organization, we have a vision to provide business
applications, leveraging Amazon's unique experience and expertise, that are used
by millions of companies worldwide to manage day-to-day operations. We will
accomplish this by accelerating our customers' businesses through delivery of
intuitive and differentiated technology solutions that solve enduring business
challenges. we blend vision with curiosity and Amazon's real-world experience to
build opinionated, turnkey solutions. Where customers prefer to buy over build,
we become their trusted partner with solutions that are no-brainers to buy and
easy to use.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Key job responsibilities
As a developer on our team, you’ll own end-to-end design, development, &
release; working closely with senior technical leaders within the team and
across Amazon Connect. You’ll have a sound understanding of computer science
fundamentals and practical industry experience, working across the stack with
technology involving modern web, service-oriented architecture, NoSQL databases,
AI optimization, and more.
