Description
Do you share our passion for:
Advocating for our customers’ needs and creating a personalized experience
Genuinely displaying humanity in every customer interaction
Being an exceptional communicator – listen, honest and clear
Getting things done by leveraging each other’s unique talents
Proactively adapting to meet the changing needs of our customers
Position Overview
As a Payment Processing Assistant, you will process client mailed payments.
Responsibilities
Receive, extract, sort and track client mailed payments
Match client payment information to client accounts through manual or system input or refer to others for further investigation
Prepare cheques for deposit, track and process post dated payments
Forward client correspondence to appropriate departments in a timely manner
Qualifications
Knowledge of job-related systems and databases to process client-mailed payments
Working knowledge of Personal Computer business software (e.g. Excel, Word, Outlook)
Knowledge of accounting principles & procedures
Required Skills & Abilities
Maintain a high degree of accuracy and attention to detail
Ability to effectively compile information, analyze data & make sound judgements
Must possess Personal Computer navigational skills
Demonstrated professional oral and written communications skills
Fluent in English
Ability to effectively handle both favourable and unfavourable customer interactions
Self-motivated, work well with minimal or no direct supervision
Ability to work effectively in a team environment and collaboratively with other departments
Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
Demonstrated ability in planning and organizing to meet scheduled deadlines
You are willing and able to lift and carry up to 30 pounds
Additional Details:
Hours of Operation: Monday - Friday: 7:30 AM- 3:30 PM PST
Hourly Wage: $19.83
Please note this is a full-time temporary position
