Senior Business Systems Analyst, Enterprise Solutions
Role Description
The Senior Business Systems Analyst (“Sr. BSA”) is part of the Enterprise Solutions (“ES”) team that is responsible for maintaining the D365 Finance and Operations – Supply Chain Management. This position is responsible for working with business, technical and vendor stakeholders to ensure system implementations, upgrades, enhancements and changes are well defined and appropriately implemented.
Core Responsibilities
Analysis of business requirements
Troubleshoots, analyzes, prioritizes and coordinates the resolution of problems and issues with mission critical applications
Coordinates, design and participates in the implementation of changes, enhancements and upgrades
Leads the testing and quality assurance activities related to mission critical applications
Prepares, maintains, and distributes technical and business user documentation
Seeks opportunities to automate or streamline application processes where appropriate
Participates in the definition and improvement of application support processes and procedures
Project development and support
Run workshops with your clients, consultants, and client leaders to analyze and design solutions for any application, and handle gaps detected during prototyping
Translates business needs and requirements into coherent functional and technical specifications
Documentation of processes and technical specifications
Participate in the definition and improvement of business application support processes and procedures
Assist in the preparation and update of business processes
Prepare, maintain, and distribute business application, technical and business user documentation
Provide references for users by writing and maintaining user documentation, providing service desk support and training users
Prepare and deliver informative, well-organized presentations and communications
Trouble shooting and system maintenance
Troubleshoot, analyze, prioritize, and help coordinate the resolution of problems and issues with business applications
Provide Tier 2 and Tier 3 support for business applications and liaise with the IS Service Desk on incidents or service requests
Coordinate and participate in the implementation of changes, enhancements, and upgrades to business applications
Participate in and coordinate all types of testing and quality assurance activities related to business applications
Configure and manage business applications per business and technical requirements
Establish and maintain close working relationships with vendors and service providers
Work Experience
5-6 years of systems / applications experience in an enterprise environment.
Experience learning business processes
Experience in implementing Supply Chain Management including Warehouse and Transportation Management - Microsoft D365 Finance and Operations
Excellent written and verbal communication skills
Strong troubleshooting problem solving and analytical skills
Knowledge, Skills and Abilities:
Manage vendor contracts and support escalations.
Skill in systems testing of specification requirements.
Skill in business or technical writing as evidenced by previous work-related experience.
Ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks.
Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
Comprehensive knowledge of automated business applications.
Experience in effectively serving on successful information systems project teams.
Education:
Post-secondary degree, in computer science, or equivalent combination of education, training, and experience.
Special Requirements:
Evening and occasional weekend work may be required
Occasional travel may be required
What We Offer
The target salary range for this position is $88,270 to $102,640 per year based on experience.
Comprehensive medical and dental benefits
Employee Assistance Program
A group RRSP/DPSP matching program
Discount on tires and mechanical services
Positive work culture, opportunities for growth and development, and work-life balance.
Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
