At Fiera Capital We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions: Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment. Your Growth & Empowerment: We have ambitious growth goals for our firm, which makes us a great place to advance your career. Your Rewards & Recognition: We deeply value our people and their contributions and that’s reflected in our competitive compensation and benefits packages and our collaborative culture. Your Wellness Your Way: We strive to create a healthy work environment and we offer programs designed to support our employees’ wellbeing. What we are looking for: The Front Desk Coordinator is a key point of contact for visitors and employees, responsible for providing excellent customer service while performing a variety of administrative, clerical, and office support tasks. This role works closely with the Office Management Team to ensure the smooth operation of daily activities for all Toronto divisions. The Front Desk Coordinator will play a central role in maintaining a welcoming environment, supporting office logistics, and assisting with special events and employee initiatives. Your responsibilities: Reception & Visitor Management: Greet and welcome visitors, ensuring they are directed to the appropriate person or department in a professional and courteous manner. Answer, screen, and forward incoming calls for all Toronto divisions. Client Inquiries & Communication: Handle client inquiries promptly and professionally, directing calls or emails to the relevant staff members. Assist with internal employee communications, including newsletters, event notifications, and general announcements as needed. Mail and Courier Services: Process and sort all incoming and outgoing mail, couriers, and faxes for Toronto employees, ensuring timely distribution and dispatch. Office Support & Cleanliness: Maintain cleanliness and organization of the reception area, kitchens, meeting rooms, and common spaces. Monitor and manage inventory of office supplies (paper, stationery, etc.) and kitchen essentials. Assist with the loading and emptying of dishwashers, ensuring the cleanliness of communal areas. Office Logistics & Security Management: Collaborate with the Office Management Team to manage and update employee security access cards. Track new hires and employee departures, ensuring accurate records are maintained for building access. Coordinate the pick-up and delivery of IT equipment as needed. Meeting and Event Coordination: Manage the booking and scheduling of meeting rooms through Outlook. Assist with catering arrangements, room setup, and event coordination, working closely with the Office Management Team. Support the organization of special events, employee sessions, and social gatherings as required. Facility Maintenance & Repairs: Liaise with the Office Management Team to place service calls for building maintenance or repair requests via the tenant portal. General Administrative Support: Provide administrative and clerical assistance to Toronto employees, including tasks such as printing, binding, and organizing reports. Support the team with office donation programs (e.g., UWGT) and assist with related events and initiatives. Health & Safety Support: Assist with Fire Safety and Joint Health and Safety Committee (JHSC) initiatives, including attending training sessions and conveying safety information to staff. Ensure that health and safety guidelines are clearly communicated and followed in the office. Technology & Software Utilization: Utilize various office software applications, including Microsoft Outlook, Teams, spreadsheets, and Space IQ (office facilities management program), to ensure smooth office operations. Employee Onboarding Support: Assist with the onboarding process for new hires, providing a welcoming experience and supporting the Office Management Team with new employee setup. Backup & Support for Team: Provide backup support for the Office Management Team during vacation periods or time off, ensuring continuity of operations and assistance with ad hoc tasks. Collaboration with Social Committee: Participate in and support the Social Committee with employee engagement activities, team-building events, and company social gatherings as needed. Beyond Front Desk responsibilities, this role supports seamless office operations and provides: Oversee the organization and continuous optimization of office management files on the shared drive, ensuring critical documentation remains accurate, accessible, and aligned with operational needs Contribute to the strategic planning, promotion, and execution of United Way fundraising initiatives, enhancing community engagement and fundraising outcomes Collaborate, together with the marketing function, on the delivery of marketing communications for corporate events, ensuring seamless coordination Support planning of employee engagement events, executive sessions, and social committee initiatives in the Toronto office. Must have requirements to be successful in this role: Excellent communication skills, both written and verbal. Strong organizational skills with the ability to multitask and prioritize. Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams) and experience with office management software (e.g., Space IQ). Ability to work independently and as part of a team. Previous experience in office coordination, front desk support, or administrative roles is preferred. Strong attention to detail and ability to maintain confidentiality. Professional, poised, personable and adaptable with a customer-service-oriented approach. #LI-Hybrid For all positions in Quebec (Montreal and Laval), proficiency in French, both spoken and written, is mandatory. Working English proficiency is also required in order to serve our offices and clients around the world. Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset, and our goal is to create an inclusive and equitable environment where everyone can achieve their true potential. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or on the basis of disability, genetic information or any other federal, state, or local protected class. Fiera Capital will not tolerate any form of discrimination or harassment. All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance, and business needs. We are pleased to receive applications from qualified individuals from a variety of backgrounds. Job applicants who are individually selected for an interview will be notified that accommodations are available upon request. If a selected participant requests accommodation, Fiera Capital shall consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability. Please stay vigilant and never share personal or confidential information during this hiring process, unless it is through Mintz Global Screening, the secure platform we use to exchange such information. If in doubt, or if you think you have been a victim of fraudulent manoeuvres during your hiring process, please contact us. Please note that job titles indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings. We thank all applicants for their interest in a career with Fiera Capital. We will only contact those selected for an interview. With approximately CAD $167.1 billion in assets under management as of December 31, 2024, Fiera Capital, an independent firm, is one of Canada’s leading investment managers. We deliver customized multi-asset solutions across public and private market asset classes to institutional, financial intermediary and private wealth clients across North America, Europe and key markets in Asia. We strive to be at the forefront of investment-management science, and we are passionate about creating sustainable prosperity for clients. Fiera Capital is recognized for our talented people. Our teams collaborate and seek to draw on the global industry’s most innovative and diverse offerings to craft strategies that meet the needs of any client, anywhere they are located.
