Senior IT Technical Specialist
Department:
IT
Reports to: CEO/Owner
Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. We’re committed to technical innovation, exceptional client relationships, and a workplace culture where talent thrives.
Why Join Us?
Work with cutting-edge technology and lead high-impact projects.
Engage directly with executive-level clients to design tailored IT strategies.
A culture that values collaboration, creativity, and leadership development.
About The Role
As a Senior IT Technical Specialist, you are the strategic backbone of our technical services team. You will lead complex client engagements, architect enterprise-grade solutions, and act as a senior escalation point for technical issues. This is a client-facing role requiring technical mastery, leadership skills, and business acumen.
Attributes and Characteristics
You will thrive in this role if you:
Have a proven track record in designing and implementing advanced IT systems.
Are a confident communicator, capable of leading technical discussions with C-suite executives.
Excel in mentorship and team collaboration.
Stay calm and composed when solving high-stakes technical issues.
Core Responsibilities
Acting as the trusted technical advisor for key clients, aligning IT solutions with business objectives.
Lead 3–5 major IT infrastructure projects per year from design to deployment.
Architecting and delivering enterprise projects such as cloud migrations, cybersecurity upgrades, SD-WAN rollouts, and hybrid infrastructure designs.
Serving as the primary technical lead for escalations from Tier 1 and Tier 2 teams.
Reviewing client workflows, integrations, and legacy systems ahead of implementation to assess necessary changes for smooth project execution.
Leading client meetings and providing technical insights to create strategic IT roadmaps.
Building long-term relationships with C-suite stakeholders and serving as the primary escalation point for advanced technical issues.
Expected to manage and advise on technical infrastructure for 5–10 active client organizations concurrently.
Mentoring and training junior and Level 1/2 technical staff to ensure effective knowledge transfer and team growth.
Resolving highly complex technical challenges involving virtualization, advanced networking, security, and enterprise system configurations.
Performing root cause analysis for critical incidents and implementing long-term remediation and preventative strategies.
Designing scalable, resilient IT architectures tailored to client requirements.
Driving continuous service improvements by analyzing service metrics and optimizing IT operations.
Researching and integrating emerging technologies to provide innovative client solutions.
Collaborating with leadership to refine organizational IT policies and procedures.
Conducting technical training sessions and providing input on recruitment to identify and nurture future technical leaders.
Technology Stack You’ll Work With
RMM/PSA: ConnectWise Manage, N-Able N-Central
Networking: Fortinet FortiGate, Cisco ASA/Firepower, Ubiquiti Unifi, VPN, SD-WAN
Infrastructure: Windows Server (2016–2022), Hyper-V, VMware, clustering, AD/Group Policy
Email & Identity: Microsoft 365, Exchange hybrid, ADFS
Security: Bitdefender, FortiClient EMS, SentinelOne, SIEM platforms
Qualifications & Skills
8+ years of experience in technical support, infrastructure delivery, or IT consulting.
Prior experience in a Managed Service Provider (MSP) environment is required.
Strong expertise in:
Enterprise networking (Cisco ASA, advanced VPNs, SD-WAN).
Virtualization technologies (VMware, Hyper-V, advanced clustering solutions).
Advanced Windows Server configurations, Active Directory Federation Services, and hybrid Exchange environments.
Cybersecurity tools and frameworks, including SIEM solutions and endpoint protection.
Proven ability to design, implement, and manage IT infrastructures at an enterprise level.
Ability to handle multiple clients and projects simultaneously in SLA-driven environments.
Strong documentation and project scoping capabilities.
Certifications
Required: MCSA, CCNA, or equivalent.
Preferred: MCSE, CISSP, AWS Certified Solutions Architect, Fortinet NSE4+
Leadership Skills
Confident in guiding client conversations from technical problem-solving to business alignment.
Skilled at managing team dynamics and mentoring junior staff.
Strong written communication skills for documentation and policy design.
Educational Background
Bachelor’s degree in IT, Computer Science, or a related field.
Master’s degree or ongoing education is an asset.
What We Offer You
Competitive Compensation
Salary: $80,000–$100,000 + Bonus targets tied to client retention, project success, and technical leadership.
Comprehensive benefits package, including health, dental, and RRSP matching.
Professional Growth Opportunities
Advanced certification sponsorships (e.g., CISSP, AWS).
Leadership training programs and opportunities to transition into executive roles.
Flexible Work Environment
Hybrid work options with flexible scheduling.
Paid time off for professional development and volunteering.
Dynamic and Inclusive Culture
A team that values innovation, excellence, and diverse perspectives.
Regular team-building events and recognition for individual contributions.
Our Commitment
At Netdigix Systems, we foster a culture of collaboration, innovation, and respect. We empower employees through continuous learning, professional development, and a commitment to work-life balance. Our competitive compensation package includes salary, bonus incentives, and comprehensive benefits to support your well-being and growth. We are dedicated to diversity and inclusion, building a workforce that reflects our community and values fairness in every aspect of our selection process.
Join Netdigix Systems and experience a workplace where your contributions are valued, your career ambitions are supported, and innovation drives excellence.
