Job Details: Professional Services Administrator Jonas Software – Club Division Markham, ON COMPANY The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Jonas is seeking a self-motivated Professional Services Representative who thrives on working within a fast paced, service oriented and results driven environment. The successful candidate will be a strong communicator who is action oriented and will collaborate with colleagues in all areas of our business including software development, professional services, customer support, sales, and finance to help ensure our Clients’ needs are being fulfilled. JOB RESPONSIBILITIES: Schedule all Club training, including onsite and e-training Facilitate the coordination of professional services quotes and sign-backs with Club Clients and Jonas Staff Oversee and prioritize outstanding training calls on the Club Support Board and follow up to ensure the Clients’ requests are responded to in a timely manner Consult with Club Clients to understand their current work process in order to evaluate their training needs and make recommendations to them Build and maintain positive long-term Client relationships by exemplifying integrity and a focus on customer satisfaction. Assist with the tracking of and utilization of Jonas Club Implementation Specialists Initiate the Professional Services billing sequence with the Finance Team post training JOB QUALIFICATIONS: Post-secondary education in Business or related discipline or related work experience Minimum of 2 years’ experience in high volume administration role Hands on experience with the Club Industry an asset Demonstrated relationship building expertise with strong communication skills Demonstrated ability to work in a self-managed manner, with exceptional organizational skills, prioritization, and time management abilities in order to meet deadlines Professional, customer service mindset with a commitment to deliver exceptional quality of work Highly proficient in MS Office and experience with SalesForce considered to be an asset Effective communication skills (verbal and written) Business Unit: Jonas Club Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. Is This You ? Jonas Club Software provides innovative, industry leading solutions for the club business. That’s what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join our team. Before you apply for an opening with Jonas Club Software, here are a few things that you should know: We’re here for the long term: Jonas Club Software is a subsidiary of Constellation Software Inc. which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives. We’re expanding: We’re the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions. We love employee success: Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That’s why we love to promote from within, and offer multiple professional development initiatives for our employees. We believe in having fun: Customer Service Excellence Celebration Weeks Departmental Outings Company Holiday Parties Private On-Site Staff Fitness Facility Beach Volleyball Courts Staff Fitness Challenges Much More Jonas Club is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600 Jonas Club is part of a CSI group of companies.
