Job Description Current work authorization for Canada is required for all openings. You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. Business Overview: Fidelity Canada’s Telecom department operates within a global framework while maintaining a specialized, locally focuses presence. As a relatively small but integral part of the organization, we adhere to global standards while delivering outstanding, high touch support. Reporting through Infrastructure Canada up to the Chairman of Canada, our team is responsible for all aspects of telecommunications, encompassing data networks, voice communications, and audio-visual services. We ensure seamless connectivity and support, aligning with both local and global operational requirements. Role: Senior Network Administrator: The Senior Network Administrator is responsible for the design, implementation, configuration, and ongoing support of network architecture. This role also includes capacity planning, trend analysis, and project management, ensuring the efficient operation of Fidelity’s WAN, LAN, VPN, firewalls, cloud connectivity, and wireless solutions. Additional areas of responsibility may include supporting the contact centre, SIP, general voice services, and audio-visual infrastructure. Specific responsibilities include: Acting as an escalation point for all network-related incidents, working closely with the Support Center, Change Control, and MAC queues. Providing engineering-level support for Fidelity’s data network infrastructure. Engaging in daily operations, troubleshooting, and optimization for technologies including Cisco, Palo Alto, and F5 Managing projects that involve multiple functions and require advanced technical expertise. Building and maintaining good relationships with internal teams, vendors, and business collaborators to deliver innovative and effective telecom solutions. Qualifications and Requirements: A post-secondary degree in Information Systems or a related field. 5 years of experience in a Telecommunications environment Cisco CCNA certification Cisco, Palo Alto, F5 and Zscaler experience Experience in an Enterprise based Organization Required Expertise: Extensive technical expertise in Cisco routing and switching, Palo Alto firewalls, F5 load balancing, and security solutions as well as the Cisco Meraki wireless platform. Comprehensive knowledge of troubleshooting, escalations procedures, change management, and telecom inventory processes. Fundamental understanding of voice and audio-visual technologies. Strong communication and collaboration skills. With the ability to build and maintain relationships with stakeholders across Fidelity Canada. Exceptional time management and organizational abilities, ensuring effective prioritization of tasks. Note: In our current post-pandemic environment, employees are required to be on-site two days per week. This requirement is subject to change based on future circumstances. Some of the ways we’ll help you feel valued and supported as part of our team: Flexible working arrangements - 100% remote, hybrid, and in office options Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy Parental leave top-up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years. Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: Awards • Canada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People • Great Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer Designations • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR Team About Us Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement .
