We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing In this role you will be responsible for providing professional, timely and efficient service to CIBC client requests through the processing of complex and often multi-product non-financial transactions within Cards Services. You will be required to research and investigate complex requests while applying the appropriate rules and regulations to ensure transactions are processed with consistency and accuracy. As well, you will work with colleagues and management to improve the quality of client service delivered to our clients, provide guidance to more junior staff as required and seek opportunities to streamline processes. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You’ll Succeed Accuracy & Attention to detail - Process high volumes of non-financial updates (i.e. dealer and advisor code changes, address updates, account profile changes) in response to branch requests and from reports while applying the appropriate rules, regulations and procedures to ensure consistency and accuracy. You will research and investigate administrative requests received from our business partners via different systems, email, phone, mail in a timely manner while providing appropriate value add solutions to client issues. Organization and timeliness - Prioritize work to meet service level agreements for the various lines of business. You identify and escalate in a timely manner complex issues or situations that require further analysis or investigation in order to determine nature of the problem and to identify a feasible solution for the client. Initiative and continuous improvement - Identify and participate in implementing efficiencies to existing processes. You will assist the management team and department in various department initiatives or on-going projects to resolve issues that arise for continuous improvement purposes. Who You Are You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile, because it's the right thing to do. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You're passionate about growing your knowledge. You have a keen sense of curiosity. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Halifax-1809 Barrington St. 13 Employment Type Regular Weekly Hours 37.5 Skills Business Operations, Escalation Management, Office Administration, Operations Management, Organizing, Policy Interpretation, Prioritization At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
